on My YouView box no longer starts up. Take a look at the forum I mentioned. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Thanks. If not then I'll go for the full factory reset deleting recordings. We can't get past the message Freeview Loading. Some would say that yours has done well to last three years. on 14-12-2020 This first happened about a week ago. 04-04-2020 All rights reserved. Thanks for your time and help. This happened to me a couple of weeks ago. I'm happy the new box is working well. Humax say that the failure rate is within industry norms, but they would, wouldn't they. 06-05-2019 However, this time, that remedy does not seem to work. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. 04:00 PM. / 3.3.168: Complete: BT: You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Thats not meant to happen. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. 04-04-2020 on A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Maintenance mode is used to recover your box when something has gone wrong with it. The different options available are displayed below. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM There are various different levels of reset modes 2 (factory reset keeping recordings) . You can restore your box back to its factory settings, letting you start again from a clean slate. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. You would be indeed wise to get your money back. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. p.s. If you speak with our customer loyalty teams they can add This to the account for you. 20h29. Mine has just started doing the same thing. Yes I received my new box and it all seems to be working fine. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. YouView TV Ltd 2023. Which youview box model is it ? Hi, im hoping someone can help me please. 23-04-2019 This will keep your recordings but you do need an internet connection for it to work. 04-04-2020 Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. I bought the box a few years ago to record and access freeview channels. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Until I saw this thread, I was blaming that for this symptom. Make sure you keep the box in standby. From My Account you can also check your connection and test your line for any issues in the Service Centre. 14-12-2020 By continuing to browse, you are agreeing to our use of cookies. At that time, I switched it off and left it unplugged for a minute or two. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Worked fine until last night. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. This can be causes by it being knocked while it was turned on. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 04-04-2020 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. The aerial cable is securely connected to the Aerial In/Antenna In port. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. All rights reserved. It looks like you're new here. BT TV. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. I have had a retail Youview box almost two years now and have had very little problems with it. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 10h41, on Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Factory reset, delete recordings. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. YouView+ UHD box stuck loading and needs full factory reset. 04-04-2020 Me too, on my DTR1010. Unplug and reconnect power to yourbox. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. We haven't changed anything. 05-07-2022 So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Many thanks. Welcome to the Digital Spy forums. 14-12-2020 02:48 PM, on I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. We know how important recordings are so we do offer options to keep your recordings. This site uses cookies. This site uses cookies. Internet/USB Recovery, delete recordings. I've tried all the options on Matainence Mode and get an error all the time. mode 4 (interenet reset keeping recordings) are the ones to consider. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. You do not have permission to remove this product association. I am now trying a full factory reset. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. If it does then you have the original Humax DTR-T1000. on Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Very happy. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. In the latter two cases, a message on-screen literally says sorry, selected option failed. Remember all of your recordings and personal data will be deleted. 11h53, on All Rights Reserved. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Youview box used to work, no problem with other gadgets. 04-04-2020 14-12-2020 It took 2 full resets before the box started working again. The new box should be with you on Monday. Read our cookie policy. Do you have a current BT TV subscription? When I powered it back on, it seemed to work again. Hi@SiGreenwood Did you receive the new box OK? However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 9h11. They are known for gradually dying like this. 11:35 AM, on YouView TV Ltd 2023. 05-07-2022 Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. The broadband blue light isnt coming on either. on Need help with these connections? If you want to continue, just enter the numbers shown on the screen . The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Update 2: Have tried software reset (recommended) and both factory reset options. I'm really glad to hear you've received the new box and all appears to be well. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. on Hope you're keeping well in these strange times! . 8h37. To have two die on you like this sounds like very bad luck. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. I'm really glad to hear you've received the new box and all appears to be well. By selecting Accept, you are agreeing to our cookies. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. All rights reserved. Sadly factory reset stopped at set up broadband connection. 01-05-2019 It is described at. I've seen a packageremoved when a fibre upgrade has been done. 13-04-2020 You may be able to change the hard disk inside. 03:34 PM, on You'll now see a warning screen. Your account is set up as TV store only and a TV account should be set up as multicast. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? YouView box not booting. Release both buttons a few seconds after the BT logo appears on the TV screen. 25-04-2019 Myview recordings and scheduled does the same. on Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Factory reset, keep recordings. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 17h06. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. OpenReach engineers to the house. 22h00, on YouView TV Ltd 2023. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? It is described at . Already know your box model? Hi, my youview box is stuck on the loading page. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Then find your instructions below. Check here: https://community.bt.com/t5/notes/privatenotespage, on Sign in or register to get started. This can be causes by it being knocked while it was turned on. on BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. If youd like to join in, please sign in or register. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 11:52 AM. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Update: Looking at some of the advice on this site, I have tried some of the reset options. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 14-12-2020 The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. please let us know how you get on with a 4K recording. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. 17h16 on The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Visit our full contacts page here. We need to access Maintenance Mode from the start up screen. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. A YouView Box FAQ. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Go to the Information & Reset sub-menu. - edited If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Model number 91-00438. 01-05-2019 Not sure what box model you have? My YouView box no longer starts up. There are various different levels of reset modes 2 (factory reset keeping recordings) . Access from your Country was disabled by the administrator. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. YouView TV Ltd 2023. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 12h01. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? You may be able to get it working again by going into Maintenance Mode and performing a reset. Either way, the box is effectively dead. Press and hold the reset button on the right-hand side of the box. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. You view box stuck on loading page. It just seems to get stuck on the YouView loading screen forever. T1000 boxes have a reputation for premature hardware failure. - edited Thank you so much. 24-04-2019 Any advice would be appreciated. I'm with PlusNet fibre using a TalkTalk box. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Model number 91-00438. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). 05-07-2022 When I powered it back on, it seemed to work again. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Hi, thanks for your reply. The guide works fine, as do the catch up players. I'll let @JohnC2 as he isn't in the office today. TalkTalk is sending a new TV box. I think that hardware failure is a possibility. Are you currently in a TV contract with BT ? on If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. 9h42. More info. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Read our cookie policy. I believe there is a maintenance mode which you can get into, which may give you more recovery options. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). on 15-12-2020 I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Select Update Software. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. My box has a repeat problem. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Cheers . Have you upgraded recently ? 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 17h00. Switch power off by removing the power cable. My husband . Post back and let me know. 03:09 PM. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. Thanks in advance for any help you can give, on Luckily I managed to watch other recordings on catchup. We have a tv contract with bt. (Yes, I have pressed the 'Me Too' button.) I've got a load of recordings I can't access. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. More info. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? See our connection guide. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. I've tried that about 15 times now, to no avail. 10h40. 15-12-2020 Sorry you are experiencing a problem with BTTV. 14-12-2020 David Bear in mind that if you have to reset through the menus, you'll lose recordings and other . At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. We followed the user guide instructions and Googled every possible solution without luck. mode 4 (interenet reset keeping recordings) are the ones to consider. 04-04-2020 IThanks for that, I'm surprised it lasted less than a year. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. The Ethernet cable is securely connected to the Ethernet port. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Give it a couple minutes to get itself ready and then it should load as usual. Thankfully most of the programmes were also recorded on my freeview play box. Make sure you keep the box in standby. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. on Ive made quite a few recordings, although none in 4K yet, all with no problems. 06-05-2019 Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. 01:40 PM. You can print a freepost label to eturn the box if you wish. Sign in or register to get started. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Hi John. Instructions for doing this can be found here: Mine has just started doing the same thing. If you're not and you don't, it's time to go shopping. p.s. Within three seconds press and hold the power button on the front of the box and hold both buttons. 04-04-2020 If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. OpenReach engineers to the house. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. It looks like you're new here. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Yes everything seems to be working correctly. To check for a software update, follow the steps below: Press the YouView button, select settings . We have a tv contract with bt. (As fine as they ever do on my poor internet connection lol). Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. http://videos.youview.com/support/maintenance_mode.pdf. (Although i'm not sure why the drive would affect the 'settings' menu)? Me too, on my DTR1010. With regards to the non loading, this is normally a sign of a catastrophic failure. 04-05-2019 By continuing to browse, you are agreeing to our use of cookies. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Only change is that I had to switch channels on broadband recently. I've sent you a Private message explaining how you can contact the forum moderation team. Turn the power on using the switch found on the back of yourbox. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. The YV persistently tells me it can't connect to the internet. Internet/USB Recovery, keep recordings. Give it a couple minutes to get itself ready and then it should load as usual. on Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. (Yes, I have pressed the 'Me Too' button.) I would still be inclined to get it replaced under warranty. 16h45. I believe there is a maintenance mode which you can get into, which may give you more recovery options. 14-12-2020 12:11 PM. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. 14-12-2020 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on I can't tell you what the model or software . Thanks, are you saying that you think the hard disk has died then? Thanks for posting back with what seems a positive result. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Any suggestions/information gratefully received. 17h30. on It is a bt youview box. The broadband still keeps dropping. 24-04-2019 I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. 02:18 PM. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . We use cookies on our website. The hard drive sounds like its trying to do something but nothing happens. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. 21h23, on 04-04-2020 Youll be greeted with a friendly Hello telling you that your box has restarted. Follow these steps: Turn the power on using the switch found on the back of your box.
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