I am fully vaccinated 3 doses and had no symptoms. What can I do to solve my problem? Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes. Nothing to click on to move forward, back, start over, or exit. I have checked my internet connection & it is working ok. I've done this twice. Showing proof of vaccination to a CBSA agent would dramatically reduce clearance rates. after completing all details, the screen hangs with comment "please wait while your Arrive Can form is submitted". Anybody had issues with ArriveCAN? Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that you've been randomly selected for . I have filled out all of the required information, but when I hit "submit" I get the "Submission Failed" code PF-200. You will also receive an email confirmation that you have successfully completed the forms for your upcoming travels. My husband shows as 2nd traveler. Thanks. Very frustrating as I have to keep uploading the documents. I am keep getting a porque 503 error, and internet work just fine. The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. It is actually for the return. BTW we are all triple vaccinated and no symptoms. You can also seek assistance upon arrival to Canada. I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. This is my understanding. You say that the correct passport number starts with a "C," but mine starts with an "A." Reading down further in the section of instructions you provided will reveal the following: Choose the scenario below that best fits your cruise plans: Starting an international cruise in Canada or arriving by cruise from another countryCruises that are staying in Canadian waters or not returning to Canada, All travellers are required to take apre-embarkation COVID-19 testbefore embarking on a cruise in Canada, even if the cruise ship is not leaving Canadian waters. Numerous countries require proof of vaccination for different endemic diseases to enter. I am travelling to Canada on Wednesday 20th of October 2021. Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. Please let me know what should I do. So disappointed!!!! What if we get to the airport without a successful submission ? I pushed create account and nothing . In an environment with very good WiFi connection, an error message Code QR - 503 appears. Tried to reset password again several times. Notice: Starting October 1, 2022, all COVID-19 border requirements, including. 1:56 Frustrated Regina travellers searching for answers with ArriveCAN app. Make sure you have the most up-to-date version of ArriveCAN. I completed all details on the app numerous times & I says I have to wait after I uploaded my vaccine info. this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. Typical Canadian government garbage. Just posted above. After completing all the information and uploading proof of vaccination, a screen comes up saying please wait while your ArriveCAN traveller is saved, but it stays at 0% and does not move no matter how long I wait. I have created an account for ArriveCAN but forgot my password. I wonder which one that was? Make sense? arrow_forward. Unable to sign in, keep getting message that its timed out immediately after clicking next, I re-installed app then it said it doesn't recognize my email or password even after changing password, tried both on my android phone and on my i-phone neither system works. This applies even if your second ArriveCAN submission is within 72 hours of the first submission. completed the form but unable to submit though connected to internet. Once I was added as a traveller, I was able to enter my specific trip details with no problem. Very frustrating! The purpose of mandatory disclosure through the ArriveCAN app is to enable CBSA and health officials to more effectively track individuals entering Canada that may have been exposed to COVID-19 or who are subject to the Order in Council: Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation) (the "Isolation Order"). After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. I have tried connecting to several WiFi and also tried over cellular. It kept showing a PF 400 error code. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. ArriveCAN is not providing additional detail, just advance notice of travel. Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that youve been randomly selected for a mandatory arrival test. The ArriveCAN app is about to become optional. i am using windows 11. Travellers with a right of entry, such as Canadian citizens, permanent residents and persons registered under the Indian Act will not be denied boarding of their flight or entry into Canada if they do not use ArriveCAN. PLEASE CAN YOU PROVIDE SOME ASSISTANCE TO US, MANY THANKS. Gowling WLG is an international law firm comprising the members of Gowling WLG International Limited, an English Company Limited by Guarantee, and their respective affiliates. Will I need to upload my pre cruise Covid test results as well? I was just on a Canada/Greenland cruise. The ArriveCan policy is a pain and should be done away with. However, I started tapping where I thought the "Accept" button might be and accidentially touch just below bottom border line (progress line) and the buttons appeared. I appreciate all your help, you've already helped me so much and you don't even know it. The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. The first entry is your Vancouver flight on Friday. Some issues cannot be easily resolved through online tutorials or self help. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. The first time it completed at the end and stopped at 80% and froze. We are totally discusted with the way we are being treated. Should I wait until Sept. Or is there some way to jump start this. Many of us have questioned the logic of this requirement. If youre flying in to join a cruise immediately, enter the address of your terminal. It did get up to 22% on at least one attempt. Spouse and I are both Canadians flying from Toronto. Please advise. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. It allowed my wife vaccination record to be scanned but locked up when we attemped to scanned my record. I spent a few hours this morning on the phone trying to get help, ArriveCan Information Line staff walked me through the steps literally on my computer. For a complete list of exemptions that will only require an individual to submit their contact information and a COVID-19 symptom self-assessment, but not a quarantine, see the Isolation Order here. Seehttps://www.canada.ca/en/border-services-agency/services/arrivecan.htmlfor the most current requirements and guidance. How do i proceed? Watch this full and let me know what you think about it Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advice. I am the one with the account and added my husband as another traveler. Gosh, that was a long time ago. Sounds like @Bobbiegentryhas a completely different take on it. Will anyone use it? Ive tried to create an account over the past couple weeks but app continues to show Loading. Earlier this week, Conservative MPsargued Poilievre'sgrowing popularity pushed the Liberals to begin reconsidering their border measures, including ArriveCAN. I have been unable to submit as it fails Code 400. Antigen test needed within 2 days for cruise, but not for train or flight? Many thanks. Stuck at final step of submit. Thank You. What should I put in for that field for Trudeau airport? I had recieved a code to be shown at boarder security but once completed everything. Please respond as I due to travel on Sunday, By Robert Arnold vansickle 8 months ago, I have the arrive canada apt on my I phone. However I am getting code pf 400. I could have sworn I read RCC. No one ever mentioned ArriveCan to us, but we were told at that meeting that it is accessed electronically by whoever needs to know. Is anyone there to respond or please provide me with a phone number contact of a live person so I can get this done. Please help out this old man! When travellers finished inputting their information, they wereemailedreceipts to show to Canadian border officers upon arrival. But how can you cross now? After submitting, the ArriveCAN app will upload your documentation and required information into its system. I seem to remember us chatting about another cruise years ago that you had to cancel. If it expires, request a new code to set up your account. Got to the submit stage. This lists the port of entry into Canada for the cruise. The code was not visible anymore. Can't log in through the App or online. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. Partner- To find out more about our Group, click here. Correct e-mail and password entered. Krista Schofer I am travelling to Canada tomorrow (Monday Aug 1) so worried about what to do, It wont let me submit our account.it keeps saying code PF-400.what should i do, Doesn't accept POM1Z0 as Hornpayne Ontario postal code, Keep getting error PF-200 when trying to submit the form, My husband and I are quarantined and we arent even Canada. How to use ArriveCAN ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. Notice: Starting October 1, 2022, all COVID-19 border requirements, including There is also an online version of ArriveCAN available here. Telling us that we should quarantine for 14 days when all of us are fully vaccinated. The current version of the app allows you to select marine ports of entry, but when you go to enter your marine trip details, you can enter Canada as your "Country of original departure", but then the only option is for "Port of Entry: This is the first port of arrival in Canada". I have the most update to date version of the app and have tried this multiple times already. Just get rid of this useless reporting requirememt. Each member and affiliate is an autonomous and independent entity. "The arrive app is a smooth procedureand really and truly, based on our experience, it should be used more because it was very efficient," he said. Article content. As of April 1, 2022: The COVID-19 pre-entry testing requirement to Canada was removed. And if you think something this simple is craziness, I suggest you avoid travel to any country requiring a visa. https://travel.gc.ca/travel-covid/travel-restrictions/cruise, https://www.canada.ca/en/border-services-agency/services/arrivecan.html, Click here to reload the page in order to enable certain features. A new version of ArriveCANlaunched in July 2021, when Canada began easing public health restrictions on people coming into Canada. Otherwise the submission would have to be made sometime during the voyage before returning to Canada. For what ever reason in May we kept getting locked out. What says he supports the requirement if arriving by air? It is after so many times of trying impossible to use ArriveCan. Ridiculous. I am getting PF-400 error even thoug I have internet connection. Forgot password, so prompted to change it. You need to complete ArriveCan within 72 hours before entering Canada by land or air. Otherwise, we can submit all that information in-person at the port of entry. By A pair of hopeful travellers from Regina have voiced their concerns with accessing . Please can you provide some assistance. *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. Further, individuals must be prepared to show their "ArriveCAN receipt" upon arrival and seeking entry to Canada. There is also an online version of ArriveCAN available here. Ive filled out everything in the app but always get a submission error 5/503. I updated my details in ArriveCAN app before the arrival, and also provided the receipt at the border service. This code is valid for 24 hours. Have tried several times to do arrive Canada. There are situations where individuals are not required to use ArriveCAN prior to entering Canada, including: Further, if an individual is entering Canada who is exempt from the Isolation Order, for example, if they are performing essential work, such as medical support, essential services, trade or transport, or cross-border work, they are only required to submit their contact information and COVID-19 symptom self-assessment. An official announcement is expected Monday, according to the source. 200 June 10, 2012; Burbank, CA-USA #11 Share . Pat, I filled out arrivecan to return from the USA on July 5th. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? | CBC News Loaded. Scan this QR code to download the app now. If you want to use the app AFTER arrival, you are out of luck, as it only recognizes dates in the future, not in the past. And yes my email address is written correct. Have tried repeatedly to get a change password code to get into my account. Says I have email account,I don't, ask for code to change password I don't have, says code sent to my email, it is not, have reservation for 2 days hotel and expensive tours and not a way to get into Canada. Bottom border line of page just blinks at a rapid pace. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". However, even though it says that it sends a push notification to fill up the daily self assessment of COVID symptoms, I haven't received anything so far. more What's New Version History Version 2.27.2 ArriveCAN I get an error message PQ - 503 transmission failed not connected to internet. Bonjour, jessaie de soumettre mon formulaire ArriveCAN mais je reois un code PQ-503. To receive an ArriveCAN confirmation receipt, which may be shown to CBSA officers; and. To resolve ArriveCAN network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Hi, I'm having problems adding the date of my trip. Yeah, they need to get rid of this. App answered with an error: code PF - 400. By the way both my husband and I are Canadian citizens. I was frustrated waiting to be sent back to America along with other people waiting in their cars. 2023 Gowling WLG International Limited. I can assure you that until this nonsense stops we along with many others have no interest in crossing the border. It didnt ask me for a disembarkation port. Can you help? vaccination, mandatory use of ArriveCAN, and any testing and Asks for quarantine details and negative covid test even though Ive uploaded vaccine passport? This is ONLY needed if you are cruising. If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation. After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well. Please wait while ArriveCAN is saved went to 12% and stopped almost an hour ago. Will I need to upload my pre cruise Covid test results as well? If one flys into Canada to take a cruise, an ArriveCAN submission must be made prior to entry. Getting following error : While there are a number of current GOC documents stating that you need to use ArriveCAN to board a cruise within Canada, I just tried to enter a Vancouver-Whittier cruise without success. But that is what apparently RCC is telling their passengers. His wife passed away from cancer recently. If it was just for vaccination status, we could just show our proof and move on. PM agrees to lift pandemic border measures, source says, Poilievre's rise leading to talk of easing border restrictions, Tory MPs say, The end of random border testing can't come soon enough for many travellers, Meet the librarian in rural Vermont helping stranded travellers with the ArriveCAN app, calling on the federal government to end the ArriveCANapp, glitch in the app incorrectly told travellers to quarantine, promised to scrap the app entirely during his victory speech, Conservative MPsargued Poilievre'sgrowing popularity, CBC's Journalistic Standards and Practices. There are other ways of doing it." To my way of thinking there is a 72 hour gap between today's data and that required for my flight. I did Travel Can App too early because i understood i can do it before . Princess Alaska cruisers with Vancouver departure any comments on this? You must send the receipt to the traveler to show to the Canada border services officer upon arrival to Canada. Quite frankly I do not feel like gambling with this situation. Then you are leaving Canada to go to the US. On the 6th and 7th received request to confirm quarantine. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Still hope to meet you on a ship some day. Did you sail out of a US Port, called at Halifax, called at a port in Greenland, then returned to St John's? The system should have retained traveler information so you only have to select them and edit the name. Today Saturday 10th Sept 4.05 pm due to land at Toronto Pearson on Tuesday 23th Sept at 4.05 pm. WE ARE HAVING ISSUES SUBMITTING OUR DETAILS VIA THE ARRIVECAN APP. There is nothing new here and it is all quite simple. But even if it was Anchorage, the problem persists.
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