Privacy Policy. This number was listed on a letter I got from Citi regarding an account closure. But my wife didn't let me. Vladimir Fedorovich Anikeyev ( ) is the former ringleader of the anonymous group Shaltai Boltai. Just follow these steps on Citibank Online. There has nothing from them, the customer service sucks. I only noticed because I logged into the account. All my spending is going to my chase card. To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. You can track the status of the request under 'view status' option, https://www.online.citibank.co.in/citi-nri.htm, Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months, Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection, Valid Driving License containing address (front and back), Valid Passport containing address (first page and last page), Document issued by government departments of foreign jurisdictions with address on it, Letter issued by Foreign Embassy/Mission in India mentioning address (acceptable as address proof only if you hold foreign passport), Transaction is from your own account and remittance is in foreign currency (i.e. It's been OVER 90 DAYS! When I asked for my funds immediately, they said it would take 30-60 days, and even when I spoke to a supervisor, he wasn't willing to budge at all, claiming that in cases of suspected fraud (which this is absolutely not, it's literally my first checking account), this was the standard procedure. He was detained in Russia in November 2016, and was later sentenced to two years in prison for unlawful access to computer information. Called over phone and got suggestions to talk directly with customer representative at the bank branch. Select dormant account, purpose of upload as Dormant Documents Submission and Document Type as Passport. Their lack of notification has caused me more financial strain, could have caused me to lose my car, and could possible cause me to have criminal charges filed against me! Me too! The complaint has been investigated and resolved to the customers satisfaction. They closed all my accounts too. I went to buy a money order for rent for 1k, transaction declined, got the . Failing to pay your bills isnt the only thing that will cause a card issuer to close your account. If you notice any changes to your account that you didn't make, contact us immediately. Then come to find out they closed my schools bank account which I am a signer on the account. I've only spent a couple hundred bucks, mainly new shirts from Walmart and new boots. They could care less about how their actions will affect peoples credit scores. Just wondering I guess why they would suddenly close my account even though I havent done anything wrong? Then someone said I didn't respond to a verification letter they sent. Apr 09, 2022 2:17 pm EDT. I just got a letter from them today closing my account! citibank Cancelled my card after 20 years. I filed a complaint with the Office Of The Comptroller Of Currency. There's thousands of dollars in there and they said they would mail me a check within 30-60 days? We are taking this action because your account shows one or more late payments or returned payments." I been reading online on reddit other posts and people say when this has happened to them that they were under review that Citibank closed their account for no reason . I now know I made a mistake ! I cannot get anyone one the phone who knows anything. Spent almost two hours on the phone talking to at least four different departments, none of which could see any problem why the account had $0 credit. I called and got the Phillipines, which is annoying since they know nothing. Ive had excellent payment history the entire time I have had the card for 2 years. A spoofed web form is one that is injected by malware and rendered by your browser after you sign on to the company's site asking you to provide confidential information. Well no more! A confirmation message will be displayed after successful upload of KYC Documents. Had I received notification, I would not have gotten the work done or made other arrangements. What do I I do. Please ensure that the size of consolidated file is less than 2MB. For any additional queries, please contact the bank. What a pile of [censor]! I have NEVER carried a balance on this account and it's paid in full every month and in fact I make a few payments every month on the account to keep the balance at zero. Does anyone know if any members of this group have been able to re-open it after a dispute of some sort? Hey budy, At least try to redeam your cashback form your Costco cash card throught the automated phone system. BS - It's more like my interest rate was too low for them and Personal Loan Only Customers. And they took one payment miss to close both accounts, one of which hadb700 dollars if Costco rewards. Capital One, which replaced its cybersecurity chief four months after the incident, was fined $80 million in August 2020 for the security breach and its failure to keep its users financial data secure. If they don't unlock the account and give me access to my money before April 8 ,I'm not gonna be able to to pay my phone bill. What a crock! If the displayed address detail is correct click on, A confirmation window will be shown. So i thought that's good so when I get my new card in the mail , I'm already gonna have money to spend and also once I get paid from my new job it's gonna go straight to this new account. please give me information. Citi will never contact you, requesting that you disclose your OTP. The calls always have bad connection. Your account is in default. Set up a login cookie Some sites like Citibank.com let your computer remember your User ID. The first representative was nice, but when she transferred my call the next person immediately picked up, which I thought was odd. they are holding my funds they dont give me a valid reason my account was closed by them i call them but no luck keep being on hold forever to be hanged up on, Did you ever get your money back . A spoof, or fake, website will not be able to display your User ID. And my sister sent me 200 dollars she OWNED me and they instantly got deposited in the new Citibank account. Has anyone had any luck with them unlocking their account when they got blocked? My score on their website was showing 800. Of course, it doesn't. I got declined because Our records show an account previously closed by Citi. Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection. Forgot User ID? Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months. I got an email on a Sunday night which stated my Citi MasterCard had been closed. Even if you don't supply any information, just selecting the link may enable thieves to access your computer, record your keystrokes, and capture your passwords. Terms, conditions and fees for accounts, products, programs and services are subject to change. Ann605, same exact thing happened to me. I have a credit score of 840, this will surely inpact my rating that I made sure stayed hi for years, just for them to ding it..I am so pissed. I'm still pissed. Every time I call them to inquire about the closing of my accounts , the day they can only send out the reason through mail. They would send overnight fedex letters saying there was a discrepancy on my account and I need to call to clear it up or they would close my account. Social Engineering is when fraudsters contact you impersonating someone else with the intention of obtaining your personal and/or card information. The letter states, " Based on your current account activity, we will close your account on 8/31/10. *Note that we will never ask you to provide confidential information through text or email. All of its customers. It seems from all the posts that Citi is a major offender in doing this to its customers, no matter how perfect that customer has been or for how long. They told me I would receive a check and a letter in 30 to 60 days, this is BS. To resume your activity, you'll need to log in again. Set up Account Alerts. with the cash back though It was harder i tried to redeem it as direct deposit but the representitve told me since the account is closed you can't acces your cashback and it will be forfeited, I put down the phone and I tried through the automated system to send out a check and it worked i'm syill wiating for the check to arrive butit is still in the time frame of 7-10 business days I hope it will s how up, Checking, Savings or Credit Card Customers. I have been paying my bill on-time, and when I called Customer Service, I was given many false reasons as to why my account has been blocked (my address was wrong, though I have not moved; I haven't made 6 consecutive on-time payments, which I have verification that I have; the limit was lowered, but the card has been off for over a year?). Before you respond to any text message, learn how to distinguish a genuine text from a "SMiShing" message that may have been sent by a scam artist. If there was an issue with my accounts, I have never been able to know what it was and not able to provide any explanation. Confirm your address in not more than two steps and activate your account. It's been OVER 90 DAYS! Choose a User ID for Online Banking. He did offer a guess that perhaps my $17k transfer from a BofA savings account triggered some sort of fraud prevention system and told me to call the fraud prevention number. It seems like many others have this issue, including people who have been loyal customers. I am down How dare they treat me this way; when I have been nothing but a loyal customer. Never in default, late payments .. nothing .. loyal from 2004, if some one files a class action I'm in same thing happend to me, if theres a class action or youre planning to sue. Was it ever resolved? I have filed a complaint with office of the comptroller of currency https://www.helpwithmybank.gov/index.html. You should also watch out for SMS (plain text) and MMS (multimedia) message headers that start with the number 19. I got my Citibank account closed without any explanation. It helps ensure that hackers or other third parties can't intercept data while it's en route. About a day after doing this, I found out that I just couldn't log into my Citi account anymore (with no explanation), but I initially guessed that maybe I just had to activate my debit card and it would work. You may initiate a transaction between the two linked accounts or between a dormant account to any other account using NEFT or DD mode. But I have linked some cards to my utililiteis bills. What if I were abroad and this happened , smh. I always pay full balances so never charged any interest. The customer service agent had very thick accents and I was barely able to understand. They keep putting you on hold. I, too, got THE LETTER from CITIBANK stating that my interest rate would go up to 29.99%. Having Trouble Signing On? If we notice suspicious activity on your card, we may contact you by phone, text or email* to confirm you have authorized that purchase. First it was all my bank accounts with them, and now all my citi credit cards, and I just got a letter staying my macys was closed as well. Late May, I call and they say its odd nothing has been done on the account but see my prior call info. Such a hassle and hours of my time, stuck at an airport with bad prepaid rental and no reasonable explanation from Citi why my credit was canceled after following all the rules and keeping balance paid off long before due dates for about two months. after 2-3 seconds, a meesage "callbacklistener hidecallback" My citibank account online is blocked I paid it down quite a bit because of the interest rate. Polarizing, Divisive politics are polluting our minds and clouding our vision. Im sailing in the same boat now, i have the same exact situation right now .What did you end up doing? I asked how there could be fraud when I've had the account for five years and pay it in full. Since I also speak perfect Spanish. Forward suspicious texts to: spoof@citicorp.com. I received a number to call which I did. Citi then sends you a notification with a prompt to reset your password to safely regain access. I have a credit score of 840, this will surely inpact my rating that I made sure stayed hi for years, just for them to ding it..I am so pissed. Today I go to put gas in my car at Cosco and they closed my credit card with cosco which is with Citibank. upon clicking, focus moves to the search input field, https://online.citi.com/US/JRS/globalsearch/SearchAutoCompleteJsonP.do, Do Not Sell or Share My Personal Information. Your eligibility for a particular product and service is subject to a final determination by Citibank. I would like to upload the KYC document. I've had my citi double cash back card with them since 2015 and received an offer to open a savings account with them last year when I received an offer to get 2.5% back through the end of 2020 for opening it. Im going threw it now they locked me all because they say my phone is not verifiable. Politics creates enemies that are not there. I just got a letter from Citi saying, with no advance notice or warning, that my account has been closed due to inactivity and that it will affect my credit score (currently 806, 808, and 813 FICO from the three respective credit agencies). Finally I received the leter in the mailof the account closure butno explanaition what so ever was given though they told me that I can request a detailed answer by writing to card service support unit Its toxic to us all, in the end. They have effectively made me never want to do business with them again. Why does my cat sleep on the floor instead of her bed? This is straight up stealing money from people. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The real killer is I warned our commercial banker I'm going to recomend to my boss we closed our citi account and he can't figure out why. Ensure your devices have up to date operating systems and anti-virus software. I have been with citi-bank since 1994 and when Costco moved from American Express to Citi-bank, now I have two cards. Did you get your check in 30 to 60 days . We have the costco card, we hardly ever leave a balance so can't understand this, but this is our primary card we use, so it's not like they aren't raking in the dough from transaction fees. I don't understand how this can be legal, they refused to even offer some kind of compensation, not even the interest earned on MY money that they're holding. My account is barely 2 months old. what a shame on such a big bank like Citibank! The breach, which likely exposed personally identifiable information of about 1 percent of Citis credit card accounts, was made public earlier this month. Step 2: Go to 'View Card details' under 'Manage cards' in the left menu. I have money in the account which I can't get. Hello Anita, Totally down for a class action against them, who's in? That's why monitoring your account activity is one of the best ways to help protect yourself against fraud. I suddenly one day started receiving letters saying they were closing my accounts because I had too many inquires on my credit report. Please ensure your account is funded to complete the initiated financial debit (outward) transaction. I had a 2% cash back card and they closed the account and our commercial banker thinks it's because of the excess charges on the account. I called and they have no answer but that I will get the decision by mail. I gave them all my details and she told me I was verified so that was good . If you suspect that you've received a fraudulent email message from us, please forward it to us at spoof@citicorp.com. Just got a notice that our account is closed. Citi's Fraud Early Warning systems review your accounts for fraudulent activity, free of charge. Your country of citizenship, domicile, or residence, if other than the United States, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls that you are responsible for following. I called today to see if I could straighten this out and found out that my request to reopen the account had been denied by a computer in the Accounts Maintenance Department. Of course, this department has no phone number! When to the bank to find out the reason they said they don't have to give you a reason. and they will respont within 30 days, I had the cards for slightly less than a year. Citibank blocked my account Im not sure what that means but every time I log in the mobile app and check the status of my account is just says account blocked I called multiple times and they just say my account is under review and that it should be resolved in 24-48 hours. . Please send it to us as an attachment. They can even fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner. If you suspect that you've received a fraudulent text message, please forward it to us. Click on, Select Account number and Document Type (Voter ID/Passport/Driving License), Add KYC Document Number (Voter ID/Passport/Driving License) and click on Continue. Just enough for the bank to investigate. Has this happened to anyone please help Im paranoid I got money in that account. I have a new bank account with Citi, I didn't use it for like a month while I was going through the hiring process with my new job. All my money's in that account it's been like 4 days I have no gas for my car I've had to take days off work I can't buy food and Citi won't help me. Levin, they say, used telecommunications systems, not the internet, to break into Citibank. Citi doesnt let you reopen credit card accounts that have been closed. Reward points are washed up, luckily I dont leave much left. What they are really doing is ridding themselves of customers who have no annual fee credit cards ( my case) or those who have low rate credit cards ( many other who I see posted online). INSTEAD, Citibank CLOSED my account and is now charging me 24.99%. I thought 840 means you are overqualified for every loan and credit card. My husband is also in this situation .. lost $40k in rewards points .. please help they said in the letter we basically lost all that, They closed my account without any notice. This comment was posted by a verified customer. I am currently in the same situation. We need to get together and file a class action lawsuit against CITIBANK! I just opened my account and deposited money. Install software with discretion Only install software from reputable companies or from providers you trust. Accounts automatically lock after seven unsuccessful log-in attempts. I found that unethical. Citigroup suffered about US$2.7 million in losses after hackers found a way to steal credit card numbers from its website and post fraudulent charges. Somehow, they never caught the Macys account to close. So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . Quick follow up, they just informed us that the rewards not issued in a certificate are forfeit upon closure. P.s I also opened a new Citi checking account and savings with the offer of 2.5% cashback as mentioned by one of the other posters but I don't know if has something to do with that, luckily my checking and savings accounts are still active I hope i can get the bonuos on that, Exact thing, just received a letter from Citi, saying my checking account and Two credit cards closed .. no explication or warning .. of what ? I am left stranded with no means to access my money from my account except transfer to my someone else's account and then ask for cash! I talked to nice people telling me that I should not worry, there were no notes on my account and that everything was fine. Forgot Password? Whenever I visited their branch they want me to get home equity loan. You can view and update the information we have on file for you by signing into your account on CitiManager. Same happened to me lost thousands of money which I need now for medical emergency. I had the same thing happen to me. i kept taking the card out and putting; When i call my friend via viber,using my samsung note book ii, the call fails. I'm also furious that they didn't tell me and declined a charge with CVS caremark and now I'm waiting on a script. Im going though this now if I would of know I would of never deposited there, Yup. They even closed the secured account I had just opened and took their time refunding my deposit.
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