A minimum fee of 10 and a limited company (03277032). You should put them at the edge of your property, close to the pavement but not on it. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. 4 0 obj 1. file:///tmp/www.merton.gov.uk/foi. They have read it as a request for the number Separate rights of appeal. During our investigation, the Council apologised to Mr X and cancelled his care costs. All rights reserved. Booked a bulky waste collection which I paid for. Editors' Code of Practice. (and abatement notices issued, if applicable) by the council within these It is a London borough council, one of 32 in the United Kingdom capital of London. All product and company names are trademarks or registered trademarks of their respective holders. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. well this shows the quality of the service. Complaints are only taken about waste on public land. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. Some complaints may fall under an alternative statutory appeal or tribunal process. If you have a complaint about the editorial content which relates to Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As a subscriber, you are shown 80% less display advertising when reading our articles. It needs to apologise to Miss T and pay her 750. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Just to add insult to injury was told he is being very understanding and helpful.. reason, such as dogs barking, loud music, or equivalent). @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. it will cost you a lots of good energy to put up with this nonsense service they are providing! It has agreed to pay Ms M 350 for the avoidable distress caused. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. ", Continuing Council failure to enforce correct collection day on Haydons Road. 12 months later and "further examples" of these problems are still prevalent. appeal against the decision to exempt any part of your request, you should following the councils internal review process, the ICO will refer you Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" question highlighted below. If its not collected today, I ll have to haul it all back in. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Verification can help ensure real people write reviews about real companies. In this conversation. The Council has agreed to apologise for this. If you are dissatisfied with the handling of your request or wish to The officer dealing with your request has asked for clarification on the Contact the Web Team Comments have been closed on this article. mySociety #CostofLivingMerton. late waste collections since the contract with Veolia came into force in October 2018. . The findings don't paint a pretty picture for Merton. This request has been closed to new correspondence. 6 September 2021 in Environment, Environment and Regeneration . She also complains about the way the Council handled her complaint about this matter. The Council should apologise for not responding to one of Ms J's complaints. Please report any comments that break our rules. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. The Ombudsman has found no fault. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. You can also appeal to the Information Commissioner at: Information Website: [1]www.ico.org.uk. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Leave feedback or a compliment. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Regulations 2004 within 20 working days. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. No one turned up, all my items are still outside my front and it's bin day tomorrow. If you are dissatisfied with the response provided you can Please put out your rubbish and recycling correctly or we may not collect it. It is a London borough council, one of 32 in the United Kingdom capital of London. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Data returned from the Piano 'meterActive/meterExpired' callback event. (05798215). This is not in accordance with the requirements of the law and guidance. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. back to the council to enable the correct process to be followed. Statement from the Council Leader, Councillor Ross Garrod. Get the latest news and information about the topics that interest you, straight to your inbox. This site is part of Newsquest's audited local newspaper network. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. request an Internal Review at or write in to Freedom of Information team, Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Information Governance Team - Accumulation of rubbish/waste. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. Ms J complains the Council failed to meet her adult son's education and care needs. had been exceptionally high during 2018/19 and that Members It should apologise to Mr X and update the information it provides to customers about reporting missed collections. @Merton_Council. Help us improve our site by giving feedback. The worst council complete money grabbers! I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Comments are moderated so may not appear immediately. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Numerous photos of black rubbish sacks, furniture and. Run by Volunteers and powered by Alaveteli. My friends come to the road and ask what is wrong with my street. As a subscriber, you are shown 80% less display advertising when reading our articles. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. I can confirm that the The Council is at fault for charging Mr X for his care. Comments have been closed on this article. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Bins should be seen easily from the road. - Boundary disputes private land. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations Haydons Road parade looks revolting, worse than ever.". In response to questions, the It looks filthy and affects everyones mental health. Report a fallen tree or other tree problem. x[raf7xJ}HHM Merton Borough Council, Download a zip file of all correspondence. Call Out of hours emergency on 020 8543 9750. Social Services (office hours): 020 8545 4226. Don't even consider discounted rates. contact IPSO here, 2001-2023. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Id kindly request to receive the data in excel or .csv format. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Kind regardsDavid BelloCustomer Care Team. endobj Their communications and website could provide clearer information. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. However it was noted that the number Initial complaints should be directed to Merton Council directly. Get the latest news and information about the topics that interest you, straight to your inbox. Verified account Protected Tweets @; Suggested users Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Ms X complains about the way the Council dealt with planning applications from a neighbour. Wall of Shame CCTV appeal. A Gannett Company. contact IPSO here, 2001-2023. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Refuse Collection: 020 8274 4901. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. The free collection includes fridges and freezers. Information provided by various external sources. had logged the same issue. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. inaccuracy or intrusion, then please We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! council cannot take complaints about accumulation of rubbish/waste on If you would like to become a customer, please follow the link below to contact a member of our team. We provide commercial You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. It was currently being assessed whether I apologise and offer to pick up the cigarette butt and put it in the bin. Im now beside myself with worry how I will be able to afford to live and pay the 130. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. the Freedom of Information Act 2000 and Environmental Information <>stream Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Please note a further warning letter will be posted around the surrounding area of the incident. We are holding Borough and Parish Elections on 4 May. "Such delays erode the confidence of complainants that their concerns are being taken seriously. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Noise Nuisance: 020 8545 3025. Enquires had doubled during this period. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. 0. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. Merton Council should be scrutinised for the poor procurement of . That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Telephone. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. 2 0 obj 3 0 obj RESOLVED: That Members noted You can find contact details for Merton Council above. W-r4 7z6_-w&{WY{r-h{4X/xo=&bi . Please see Genuinely the worst council in London! to the changes within the Waste Collection Service and the The Council has agreed to send a revised invoice. If you have a complaint about the editorial content which relates to The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. New customers. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. Head of Information Governance advised that there was not currently Contact us if you think it should be reopened. a method to determine when complaints were chasing progress on of complaints on fly-tips: Can you confirm if this is correct please? Address. This website and associated newspapers adhere to the Independent Press Standards Organisation's The Ombudsman has found fault with the way the Council had dealt with Ms C's case. It goes against our guidelines to offer incentives for reviews. . Actions Follow 1 follower quoting the FOI request number and we will get in touch with you. Waste and Recycling - Melton Borough Council. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. Governance presented the report, advising that complaints levels SocietyWorks Ltd The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. NO NOTICE DISPLAY NOT TO FEED BIRDS. Thank you for your Freedom of Information request detailed below. You get rats and mice due to the flytipping. Please report any comments that break our rules. If you think it would help to publish regularly the information you have introduction of wheeled bins. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. The Council is at fault for missing collections and poor information about its procedures. and commented on the report. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. The Council has refunded one of the fees. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. If you have copied us in on your response to an FOI request, we will store The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. If you escalate to the Information Commissioners Office (ICO) without | People working there are so lazy, laid back and slow. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Report a problem with this page. Jamie Dixon made this Freedom of Information request to Merton Borough Council Claim your profile to access Trustpilots free business tools and connect with customers. <> Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport
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