You occasionally assist customers by providing advice or a solution on the spot, utilizing . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Apple Specialist Salary & Outlook. Please enable Cookies and reload the page. See if you qualify! click here to select a store and view pay information. Copyright 2023 Apple Inc. All rights reserved. Apples most important resource, our soul, is our people. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Use your creativity or technical skills to help others bring their interests to life. Technical Support Specialist Job Description [Updated for 2023] - Indeed Come to us in your pursuit of success. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Product specialists interface with project managers and clients to determine a product's future direction. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Technical Support - Careers at Apple Lamentamos pelo inconveniente. What does a Technology Specialist do? Role & Responsibilities Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Believe it or not, it was kind of a childhood dream to work at the Apple Store. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. Multimedia Specialist. Ive learned so much by exploring different things with my customers. This includes knowing how to use the tools and equipment they need to complete their work. They use these skills to identify and resolve issues with software and hardware. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. You keep your finger on the pulse of innovation in business technology. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. naar Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. para nos informar sobre o problema. Read A Technical Specialist job description and meaning. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Communication skills: Communication skills are essential in any technical role. Disculpa Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Explore some of our roles to see which match yourinterests. AU-Technical Specialist - Jobs at Apple (AU) Find available Technical Support and Customer Support roles Youll need to be flexible with your schedule. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Find available AppleCare Business Development roles. I understand theyve got their photos, home videos, documents, and music on their devices. Discover customers needs, then follow up with the right solutions. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Nafisah, Apple Store ManagerSanta Monica, U.S. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. Careers at Apple They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. To be successful as a technical specialist, you should demonstrate expertise in software and . Learn more about your EEO rights as an applicant (Opens in a new window) . All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. They may also earn additional compensation in the form of commissions and bonuses. You reassure customers when delivering product diagnoses and potential solutions. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. They may also be tasked with selling, marketing, and demonstrating the companys products and services. Copyright 2022 Apple Inc. All rights reserved. Required setup of server and network. Its about what each member of my team wants to get out of their Apple experience. Technical Specialist - Apple Jobs Apple is an equal opportunity employer that is committed to inclusion and diversity. Retail Tech Support - Careers at Apple - Apple (CA) In Apple Retail, we help each other grow within our roles and beyond them. to let us know you're having trouble. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . When a customer becomes an owner, its the beginning of a relationship. You have excellent time management skills and can make decisions quickly. We are sorry for the inconvenience. By helping Apple maintain strong relationships with customers, you are instrumental to our success. And thats our greatest strength. Technical Specialist Resume Example - livecareer I came in with no tech experience and Im doing great, thanks to the training and my team.. This includes knowing the features of the product, how it works and how it can benefit the customer. Both full-time and part-time jobs are available. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Introduce yourself, and well get in touch if theres a role that seems like a good match. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Technical Specialist Job in Tigard, OR at Apple We're committed to being your source for expert career guidance. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Apple is a drug-free workplace. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. We also take affirmative action to offer employment and advancement opportunities to all applicants. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Find available Apple Store Support roles Learn about Apple Store Technical Support roles AppleCare Business Development Help manage Apple's service and support products, including AppleCare+ and AppleCare Protection Plan. Roles based in Quebec require French language proficiency. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. enva un correo electrnico a real person. 25 Apple technical specialist Jobs | Glassdoor They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Retail Tech Support - Jobs at Apple - Apple (AU) This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialists are the people who make sure that Apples products work as advertised. The work environment for an Apple technical specialist is usually in an Apple Store. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Please help us protect Glassdoor by verifying that you're a Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. United States Department of Labor. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Si vous continuez voir ce When a customer needs assistance, you quickly assess their situation. Youll help them bring their interests and imagination to life with Apple products and services. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Work at Apple Join a team and inspire the work. Learn about Apple Support Advisors. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Introduce yourself, and well get in touch if theres a role that seems like a good match. Do you love how it feels to help others? to let us know you're having trouble. Add to Favourites IN-Technical Specialist. However, automation may limit the need for these workers in some areas, such as network administration. Every call means a new opportunity for me to help our customers. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. These programs typically include courses in programming languages, software development and mathematics. This knowledge can help you answer questions and provide solutions to customer concerns. When a customer needs assistance, you quickly assess their situation. Programming and setup of application, middleware, and database. You may be communicating with other technicians, engineers or managers. Als u dit bericht blijft zien, stuur dan een e-mail A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Programming of application code. Do you love how it feels to help others? At Apple, were not all the same. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. As devices become more complex, so too does the software that runs them. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes We're committed to being your source for expert career guidance. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. When a customer calls for help, you quickly assess their situation. Use your own creative talents to inspire customers. Learn about work at Apple We aren't merely creating products. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. Im based in Turkey, providing technical support for customers across this region. This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. Culver City, CA. The Apple Store is hiring now. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. You reassure customers when delivering product diagnoses and potential solutions. Apple is a drug-free workplace. This provides the opportunity to progress as you grow and develop within a role. We offer the support youll need to thrive in whichever path you choosehere. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Learn more (Opens in a new window) . Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. Als u dit bericht blijft zien, stuur dan een e-mail On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. United States Department of Labor. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Aydanos a proteger Glassdoor verificando que eres una persona real. Pro Workflow Video Expert. About 57% of technical specialists have a bachelor's degree. Roles include Creative, Technical Specialist, and Genius. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Taking time for yourself or your family shouldnt be a challenge. I want them to know that solving their technical issue means as much to me as it does to them. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. Some employers may accept candidates with a high school diploma or an associates degree. Or you could make that all possible with work in training, communications, or leadership. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is a drug-free workplace. In some organizations, they may also perform sales duties, promoting certain technology products or services. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Copyright 2023 Apple Inc. All rights reserved. pour nous faire part du problme. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Related: Apple Specialist Interview Questions and Answers. The tuition reimbursement program helped make that possible. They may be required to work evenings and weekends, and some positions may require travel. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. Thats what led me to become an Apple At Home Advisor. Youre a natural problem solver with a passion for technology and a knack for connecting with others. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. Over the years, Ive built great relationships with many of our regular customers. We know that everyones life experiences are different. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Si continas recibiendo este mensaje, infrmanos del problema Learn more about your EEO rights as an applicant (Opens in a new window) . You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.
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