If you wish to make a special request, you must do so at the time of booking. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. Both the previous person and the new traveller are responsible for paying all costs and charges we incur in making the transfer, including an administrative fee of 50 per person. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. f you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via. The organiser has to provide assistance if the traveller is in difficulty. On very rare occasions unforeseen events may cause a lengthy onboard delay either before take off or after landing. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. People often save miles for years to get a reward flight, so impose a swingeing 25% penalty if they had to cancel even many months before departure was simply not on. Virgin Atlantic restructured its seat pricing policy last year. Your rights to a refund and/or compensation from us are set out in these Booking Conditions. By continuing to browse the site you are agreeing to our use of cookies. We'll be in touch by email letting you know how to register to change your holiday plans. 1.1The contents of the Web Site are intended for your personal non-commercial use. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Customer service plan Read more. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. The Contract will come into existence between us when we dispatch the confirmation invoice to the lead name. If you have a complaint whilst on holiday you must immediately notify our local representative and the supplier of the service (s) and complete a report form in resort. We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel. 7.2. We reserve the right to cancel your holiday if payment is declined for any reason or if you have supplied incorrect credit or debit card information. You will be charged 100% of the price of all part-used components. 3. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes Give us feedback and tell us how we did Read more. Please see clause 16 for changes and cancellations after departure, as a result of Covid-19. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. You can earn from250 to 1000points when you hire a car with Avis. making a claim for reimbursement of essential items. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. In common with most airlines we may sometimes overbook flights to allow as many people as possible to travel. Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. 8.6. Flexible no change fees policy | Virgin Atlantic WebYou can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. 7.6. The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . Flight + Car | Flight + Hotel | Virgin Atlantic - Virgin Holidays We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. In making a booking with us, the lead name is regarded as having read, understood and agreed to these Booking Conditions on behalf of themselves and everyone else in the booking. This flight will be operated by our partner, Delta, and will occur daily. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. If we can we will call you to discuss your concerns alternatively, or at your specific request, we will write or e mail you. 1.7. Furthermore, according to the issuers customer service, not every applicant gets the same benefits. 1.11. Offer valid at participating Enterprise locations in Europe and North America. Throughout Europe, earn 600points for rentals of 1 to 6 days, or 1200points for rentals of 7 or more days. Rentals on consecutive days without a flight in between will be considered one rental. These Booking Conditions may be varied by us at any time and at our sole discretion. You can book online directly with Hertz. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. Sometimes however, things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. Up to 15%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. European Union's Regulation (EC) No 261/2004, Our recorded Flight Information telephone line: +44 (0)344 209 7770, Airport information boards (where they are under our direct control), To hold a telephone reservation at the quoted fare without payment for 24 hours, Cancel a website booking within 24 hours without penalty. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. 10.10. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. If we or any other person in authority, or any Supplier of any service, is of the reasonable opinion that your behaviour or that of any member of your booking is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger) or damage to property, or to cause a delay or diversion to transportation, we reserve the right to consider your booking to have been cancelled by you with immediate effect. 7.7. The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. 1.5. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until were able to ring you back. This page helps you understand the level of service you can expect from us at all times. Head over to theSIXT website for more information. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) In the event of a minor change, we shall not be liable to pay you any compensation. The card is on the Mastercard network, which means that it can offer this benefit. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. Discounted rates are ineligible for Virginpoints including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. Virgin Atlantic Virgin Atlantic Any voluntary and additional changes made by you when on holiday will incur additional charges. Most countries now require passports to be valid for at least 6 months after your return date. Please visit this page to keep up to date with the Governments travel advice on returning to the UK, and to register for email alerts. Bear in mind you may have to wait longer than expected. National Car Rental is a premium, internationally recognized brand serving the car hire needs of the frequent airport traveller who seeks choice, convenience and time savings for all of their travel needs. If your passport is in its final year, you should check with the Embassy of the country you are visiting. In any of these circumstances no refunds or compensation will be paid to you. Book a Flight + Hotel | Flight & Hotel Packages | Virgin Atlantic Virgin Atlantic We want you to enjoy your experience with us. Virgin Atlantic 16.1 Both you and we each acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. WebI requested a refund from Virgin over the phone yesterday for my trip booked for 25th April (flights only with Virgin Atlantic, but I had to speak to Virgin Holidays about it for some reason). If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. USA car hire Terms and Conditions | Virgin Atlantic Holidays Your contract will be with Virgin Holidays Limited,(trading as Virgin Atlantic Holidays), registered company number 01873815, with registered address at Company Secretariat - The VHQ, Fleming Way, Crawley, West Sussex, United Kingdom, RH10 9DF; a member of ABTA with membership number V2043 and ATOL holder number 2358. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. Access and availability of service and links 4. Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. Or dive right in to our 2021 holiday offers. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. Content 3. In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. Virgin Atlantic Cancellation Policy Special requests and medical information. Accessibility | You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. There will be a charge of 30 to amend each name. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. 17. You may have to pay extra room charges e.g. 1.4. Flight disruption policy Read more. We will try to respond to your email within 24 hours. 2. For insurance premiums, you should refer to your insurance providers cancellation policy. Give us a call to speak to our travel experts. airlines, boats, ships, inland waterways, trains). Virgin Atlantic Flying Club Loyalty Program We understand that occasionally booking errors occur and if you make a booking on our own website and find you've made a spelling error with a name on the booking, we'll change this free of charge (you can't transfer a ticket to a completely different person though). If you book via any other Avis channel then you will only be eligible for the basic Virgin Points and will not be eligible for any promotional points or discounts. Flight delays and cancellations We are committed to getting you to your destination safely and on time. Opening hours: Monday to Friday. We will help everyone that wants to move their holiday. Safety:All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Key terms Read more. Accessibility | 7.5. 9. (iii) ensure that the group or any members of the group comply with all relevant laws. 8.3. Conditions of carriage Read more. You will, however, be charged for any increase over 2% and if the increase in price is more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or (iii) cancelling your booking and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. Virgin Atlantic
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