Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. Seems repairs eeded to bbe made. To edit a review youve already submitted, contact our Customer Service team. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. Reset Password. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. At least she got back to me, but blamed corporate for not helping. Furthermore, our maintenance fees have tripled since we first purchased. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. Our children will inherit the property (lie, they will simply get bills).We upgraded 3 times, chasing the dream that the Sheraton/Marriott employees were selling. On your return, explore Lahaina legends at Pu'uhonua O Nanea cultural center. Share the love with fellow travelers today! Nanea is the newest of the Westin properties in Maui. Balance historic museum tours with rain forest hikes to 400-foot waterfalls. They ran my partners credit without his permission, and when it was too low, they asked for permission to run mine. The callback never came and the deadline (Aug 31, 2022) passed. ReadMore, Combination of sites in limo-van comfort ReadMore, Maui mountain excitement on an ATV. This was a huge burden both emotionally and financially. Im not happy. (We SOLD our Marriott timeshare years ago and you asked us to buy it back. Discover, Chat is only available when logged in and within 90 days of your arrival date. The owner advocates defended the tactics, lies, and fraudulent information that was used to sell us our points. Situated on 16 acres of Maui's North K'anapali Beach, The Westin Nanea Ocean Villas is designed to provide a relaxing haven replete with culturally inspired programs and authentic Hawaiian experiences. Enjoy a hand crafted cocktail like the Lahaina 78, or the Acai Berry Mojito while you take in panoramic views of the ocean and K'anapali Beach. TELL US WHAT YOU THINK Have you visited on a past trip to ? However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Verification can help ensure real people write reviews about real companies. J. Willard Marriott should be rolling in his grave if he knew how upset his long time, loyal customers are about the MVC. We were then brought to an additional area to go over our registration. It quickly turned into a sales pitch to book a further meeting. And through the years there have been pros and cons but mostly good. The Westin Nanea Ocean Villas 45 Kai Malina Parkway, Lahaina , Hawai'i 96761 , United States 808-662-6300|Check in: 4 p.m. |Check out: 10 a.m. 81F / 27C Resort Toggle MenuResort Menu Overview Photos Resort Updates Villas Activities Amenities Dining Maps Purchase Community The Westin Nanea Ocean Villas It hasnt been fun. Inu Pool Bar and Grill is open from 11 a.m. to 9 p.m. daily. Let us help you make the most of your trip to Maui. Nice.My CASE NUMBER is # - - - - - - with MARRIOTT:NOTE TO SUPERVISOR: DEAR SUPERVISOR, PLEASE JUST EMAIL ME REGARDING THIS ISSUE AND YOUR FIX. The hostess did not seem to know what to do but soon after a manager came up and seated us almost immediately. Enjoy complimentary wireless Internet in all villas, and public areas. Possibly from a womens period. Warn other, do not do business with Marriotts timeshare divisionin fact stay away from all Marriott properties if this is what they let their timeshare division get away with! When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. Sign up for notification emails . Located in the lobby, this charming, rustic caf offers coffee drinks, pastries, prepared salads and snacks. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. If Bill Marriott truly cared about his dedicated customers like us, he would have their customer support team respond and refund us as we had requested (and they rejected). The Westin Las Vegas Hotel, Casino & Spa. The staff were happy, all smiles and seemed to really enjoy their jobs. Good luck squeezing us for anything more! H----- @ ------(as in your files) I CANNOT BE EXPECTED TO WAIT FOR A CALL BACK IN DAYS. Honua Kai Resort & Spa is the perfect spot for the entire family to relax. Turns out, we only had 10 days in New York to rescind the deal and they intentionally lied to us about the length of cancellation. Calm or rough? When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Guests can enjoy a Ideally, we'd publish every review we get, positive and negative. Discover the perfect fit for your vacation or repeat your stay in a favorite unit each time you're in paradise. What are the daily parking costs? We dont want what you have stuck us with. Not addressing their owner complaints seems to be an ongoing theme with this company. The financing was done under my wifes name knowing full well that she doesnt work, and Im retired. Our exclusive services include front-desk check-in, valet service, check-signing privileges throughout the resort, mid-stay clean for stays of 7 nights or longer, a full-service concierge, and more. And the best part, kids 17 and younger stay for free. Beach Romance Sunset Westin Maui The Westin Nanea Ocean Villas, Scenic Hawaii Maui The Westin Nanea Ocean Villas, Hawaii Maui The Westin Nanea Ocean Villas, Boating Nature Westin Wildlife Hawaii The Westin Kaanapali Ocean Resort Villas North Maui The Westin Nanea Ocean Villas, Scenic Westin Hawaii The Westin Nanea Ocean Villas, Beach Sunrise Hawaii The Westin Nanea Ocean Villas, United States Westin Maui The Westin Nanea Ocean Villas, Bucket List Dining Family Scenic Westin Maui The Westin Nanea Ocean Villas, Family Westin Maui The Westin Nanea Ocean Villas, Beach Family Summer Sunrise Maui The Westin Nanea Ocean Villas, Beach Family Summer Sunset Maui The Westin Nanea Ocean Villas, Beach Romance Sunset Maui The Westin Nanea Ocean Villas, Family Scenic Maui The Westin Nanea Ocean Villas. I am disappointed with Marriott and their Vacation Club team. It had residue of Pizza or sauce from previous guests. We called again to get help. Seems repairs eeded to bbe made. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. The pool bar provides a relaxing setting to enjoy oceanfront views, cocktails and lighter fare. | Sign up for notification emails , Timeshares for sale at The Westin Nanea Ocean Villas, Get alerted as soon as new resales are added. Thats several days after my check in! Our dedicated team will help you earn revenue, all while giving you access to VIP homeowner services and value. I told them to send a hard copy of the contract for me to review before I would agree to this deal. We hope to hear from you soon and look forward to restoring your faith in our resort. 17028365900. Ask 771joans about The Westin Nanea Ocean Villas, Ka'anapali, Ask gyg2449 about The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, We compared the lowest prices from 5 websites, Marriott's Maui Ocean Club - Lahaina & Napili Towers, We compared the lowest prices from 3 websites, Kaanapali Maui at the Eldorado by Outrigger. We have reached out to the company multiple times via phone and writing and have received zero help or movement towards resolution of multiple issues. My wife and I had a great experience at Westin Nanea! I only share this because I actually like Marriott. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). That seemed strange as there seemed to be almost o o e else around. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. All fields must be valid. Seemed more interested in flerting with guys than taking care of her customers. Travel well in Hawaii at a resort designed with your well-being in mind. Had a great cocktail at the beach bar and felt like this was it. This is what vacation should feel like! Marriot is NOT what it used to be. We have provided names, dates, and examples of the outright misrepresentations on the sales table.The Myrtle Beach office, told us that anyone in our family or as deemed by us, would have access to our benefits. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. We found this unacceptable after traveling 4000 miles expecting a better view. Aloha Tako4you, you are always welcomed back at The Westin Nanea Ocean Villas. The Hawaiian translation for Mauka Makai is toward the mountain and toward the sea. They get money from you coming and going! We requested other accommodations and were told they were booked but would try to find something. From world-class snorkeling to excellent surfing, The Westin Nanea Ocean Villas offers guests access to an amazing array of things to do on the island. We have used our timeshare 3 times in 7 years, they have been compensated more than fairly for that usage.They served us Bloody Marys during the entire presentation. We use dedicated people and clever technology to safeguard our platform. The resort itself is only partially finished. ReadMore. English, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 808-662-6300, Self Operating lift or a sloped entry in hotel swimming pools, Valet parking for vehicles outfitted for drivers in wheelchairs, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. A favorite for guests and locals alike, Dukes pays homage legendary Hawaiian surfer and waterman Duke Kahanamoku. | Seems repairs eeded to bbe made. We were told we could use the timeshare often and could travel to international destinations. All with Westin touches keeping in harmony with the Hawaiian culture. We were told.to come back in 15 minutes to check. Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. All content should be genuine and unique to the guest. Turn these moments into lasting memories! Your health is priority. First Name is required. We are also not convinced that it is not purposeful in nature. Warning: This site requires Javascript to function properly. We are sorry to hear of your disappointment and would like the opportunity to speak with you to address your concerns. We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. Its unsanitary! Please note that all Special Requests are subject to availability and additional charges may apply. Find more info about the property in the questions and answers. This property has made significant efforts and financial commitments toward becoming more sustainable by subscribing to one or more third-party sustainability certifications. Mahalo for choosing The Westin Nanea Ocean Villas as your Maui vacation destination and for your candid feedback regarding your most recent visit with us. BAD DEAL. When will the lies stop from Marriott? Ocean view Poolside Cabanas and Casabellas can be reserved at, 47 Park Street, Grand Residences by Marriott, Marriott Grand Residence Club, Lake Tahoe, Marriott Vacation Club Pulse at Custom House, Boston. Westside Pool,specializing in apartment swimming pool maintenance since 2001. They're also applicable regardless of the comment's tone. Please see our partners for more details. He turned out to be a valet arking attendant. We ended up staying in Siesta Key (not through Marriott) and when we were on Marco for our wedding we went by the resort and the resort was open and people were swimming in the pool and the beach, but they would not accommodate us at all. Privacy & Cookie Statement | They would not even upsell us to another unit. Youll find some of Hawaiis best aquatic fun just steps from your villa door. The infinity pools give bathers a sense of continuity with the ocean that is 200 feet below the Westin bluff. Samoa Leilua got us our room and did a fantastic job accommodating us, super helpfulshe spoiled us! Enjoy dining near the water in one of Lahaina's finest eateries offering fresh breakfast dishes sure to please your palate. There were multiple misrepresentations made about how the timeshare would increase in value and was a good investment. Im sharing our experience because people need to be made aware of their deceptive sales tactics and fraudulent sales presentations. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. We confirmed that is was okay to bring another couple before finalizing. WestinNaneaVillas, The Westin Nanea Ocean Villas at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, Ryan M, Front Office Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, The Westin Nanea Ocean Villas, Ka'anapali. We were met with a complete lack of respect on all fronts. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. Sure enough they were dirty with stains. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Rent a whole home for your next weekend or holiday. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. ReadMore, See the Maui scenery from horseback. Inu has a multitude of culinary offerings of food and cocktails to refresh and refuel you for the day ahead. This is a time share operation. Each review score is between 1 and 10. All rights reserved. Guests are required to show a photo ID and credit card upon check-in. My last stay was this pact Jan and heres what happened. The truth is this was a high pressure timeshare upgrade presentation and the Nanea agents pushed her to agree to upgrade and basically triple the amount we had been paying. Almost every location if fully booked. Cookie Settings | Post your timeshare at The Westin Nanea Ocean Villas for rent or sale in less than five minutes! Not so. What other views are available? Please accept our sincerest apologies for the occurrences you experienced. To Marriott, You are holding our timeshare hostage:1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did.2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. We were told.to come back in 15 minutes to check. Therefore, my status should have been moved from Executive to the Presidential Marriott. The full service restaurant is not open. I was able to spend the night here with friends in town and I must say it was excellent. ConciergeRecommends, Fantastic dive sites abound off Maui. Their website is a "user-unfriendly" mess; constantly being changed, resulting in inconsistent performance and poor usability. I give Marriott a negative rating for all the lies and predatory gimmicks they pulled on me and my wife. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. We were wrong. We were set to check in on 10/11/22 and had wedding plans on 10/16/22 on Marco. Location: Main Pool Repair, Remodel, REO Create new account. You will be able to view the locations of the cabanas and casabellas and reserve directly from this website. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. It goes against our guidelines to offer incentives for reviews. Come and join us under the sea and greet Mermaid Kealohi for a mermazing experience. Terms & Conditions | Marriott's website is nothing short of shameful; it is extraordinarily slow and when you try to book points you routinely get a message "Fatal Error Searching Availability". Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. This is a time share operation. They discovered that there was water leaking from the ceiling. This villa has two private bedrooms - each with a king bed. The best activities fill up quickly. Samoa and Jade are exemplify the spirit of aloha. Days. We explained that we were not interested in any further sales as we are on a very tight schedule with our vacation. more. Real-time inventory management and booking software by RealTime Reservation LLC. There is no opportunity to rent out the unit since we cannot even use the timeshare when we want to travel AND, since they have now told us that this has zero resale value, there is no opportunity to sell it back. By the way, if you need to sell you will get pennies on the dollar. The Westin Kierland Villas 15620 North Clubgate Drive, Scottsdale, Arizona 85254, United States Phone: 480-624-1700|Check in: 4 p.m. |Check out: 10 a.m. 74F / 24C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Purchase Community Overview Photos Villas Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Both the main bedroom and 2nd bedroom were very large with small closets but storage abounds in the villa and we had no issue putting things away. I wish we would have never purchased into Marriott Vacations. RedWeek, Inc. is a Registered Seller of Travel in the following states: There are only 2 view types - Resort and Oceanfront. This from lack of staff. We were among the first to stay at this property after their opening in April. You are only blocked from performing the attempted action on the live website, known as "Production". Clean, fresh and not to overwhelming. At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. The food was very good (an enormous cheeseburger and nice salad) when it finally arrived but no apologies were forthcoming. Discover the island of Maui's breathtaking beauty, culture and unique activities during your stay. Their salesmen told us buying a timeshare was an investment where we would be generating a profit! This is REAL ESTATE, with a deeded property (neither are true). Only opened April 15, 2017. Phone:808-662-6300 The views are terrific, the facilities are modern and luxurious, the on-site restaurants offer delicious food! Our beach resort even offers ukulele lessons, hula dances and Kona lobster straight from the fisherman's cage. ReadMore, Explore the beauty of Maui by foot. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were TOLD Our unit would increase in value. However, we got invited to a timeshare presentation at Marriott Oceana Palms, Riviera Beach, FL and decided to go. Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation. !Such a scene is unimaginable.No hotel should be aloud to operate at this standard. All in all, we can't recommend Westin Nanea Villas now. The full service restaurant is not open. Real-time inventory management and booking software by RealTime Reservation LLC. Get inspired to explore the sea and swim with Kealohi. We have been misled or lied to by salespeople several times. When we arrived ( after driving 2 days in a car with 4 kids) we were escorted into A semi private area where we were offered beverages and snacks. The pool is open during the summer season and offers water slides, a splash pad, shade umbrellas . We are both on fixed SS income and food stamps. Terms & Conditions | Kauhale Market has island goods and grocery items to stock your villa during your stay. 2023 Trustpilot, Inc. All rights reserved. Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. , Independently certified for sustainability. Were excited to hear about your favorite activities and dining experiences. Reviews are most valuable when they are original and unbiased. Practically everything that theyve told us was either false or misrepresented. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. For added convenience, order online for curbside pickup or delivery. This is a time share operation. The Westin Kierland Resort. Absolutely incredible stay. Patient & knowledgeable, informing us of places to go & things to see in Maui. Specialties: Join us for lunch and dinner at Inu Pool Bar, The Westin Nanea Ocean Villas' poolside dining experience. Bottom line is there was nothing she could do regarding a cancellation and refund. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, HI. Email address is required. Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. Languages spoken by staff: Warning: Your web browser is out of date. )We pay our timeshare costs in a timely manner. No help was offered or given.They would not help us, cancel us or refund us. Click to see updates and learn more about what to expect at our hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Surprising - they still didnt sort it and asked me to leave while they will send me emailOverall horrible experience- I was keen on buying membership but this experience turned ne off , if this is how Marriott vacation experience is like Feed back of our experience, NANEA OCEAN VILLAS--TIMESHARE SCAMVistana and Marriott companyI am a victim of a scam by a timeshare company Vistana Portfolio Services they are part of Marriott and I used to be loyal Marriott customer but no more. Please complete all fields. ! Your attitude about the cash cow customers is appalling. If you're traveling for work, we'll sort the most popular Their idea of advocacy is to point at lines in a 48-page contract that alludes to items that were specifically omitted or misrepresented. ReadMore, See spectacular volcanic activity. Run. The pool is safe for kids; in fact this is a very kid-friendly resort. More recently the quality of the resort has declined to unacceptable lows. - Feel confident knowing our suites, services, and amenities align with AAA Four Diamond guidelines- No surprises: all rooms, furnishings, and dcor are consistent- The official on-site property management company offers benefits you will not get when booking through another property management company or independent owner- Enjoy a worry-free vacation with room charging privileges- Explore the island and book activities with our concierge- Best rates are guaranteed when booking direct. I have always enjoyed our timeshare and usually decline a meeting for further sales. AND THIS IS THE WAY WE GET TREATED? The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. These factors gave us the reassurance that this purchase was in the best interests of our family. I was shocked, totally different than the what I was told by my salesperson in Nanea. Log in or register to share recommendations. WE TRUSTED THE MARRIOTT NAME when we signed on here, as we are decades long Marriott Rewards members (including at the Titanium Level) and never once thought that we would get screwed over like we have been here. There is also a whole load of hidden fees that were never disclosed to us, nor do we understand their purpose, other than to take more of our money. In addition to our aquatic playground with waterfalls and caves, youll find amenities and fun-filled activities for the whole ohana (family). Respect the privacy of others. That seemed strange as there seemed to be almost o o e else around. Essentially pre-paying for travel was possibly the biggest selling point for us, and we had clearly been lied to. There are two more wings to be completed. You are only blocked from performing the attempted action on the live website, known as "Production". We also discovered that in addition to our points, we would have to pay a substantial amount out of pocket. Their interest rate is 10.99% and the high maintenance fees are due even if you dont use the timeshare, even during COVID. {{ thankyoumodalbodycopypersistenceerror | raw }}, ResortActivities At your convenience, we kindly ask for you to call our main hotel line and ask for the Manager on Duty. However, today, II said it was STILL showing as a corporate account! They told her that she was getting no value out of the current timeshare, that she needed to upgrade so we could have ocean view and more access. !I insisted on speaking with hotel manager about this ordeal. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Professional photographers specialize in candid photography, classic portraiture, and artistic photography during sunrise and sunset. ReadMore, Encounter diverse tropical landscapes. We have owned for about 20 years. We were open to buy MVC but at this point, we don't see that happening. Reservations are required. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Vistana Signature Network is a registered Exchange Program. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. We also still had to attend the presentation, or risk being penalized more financially. ReadMore, Challenge yourself amid dramatic views. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility. Just a short 10-minute drive away, Foodland Farms Lahaina offers a wide selection of local produce and ready-made food to go. We maintain relationships with the top tour operators on the island and provide on-site, hassle-free booking. Visit hotel website >. As recommended by the CDC, Owners and guests are encouraged to wear a face covering indoors, regardless of vaccination status, in areas the CDC defines as substantial or high for COVID-19 transmission. Visiting the pool involves health and personal . Unless youre looking to be trapped into debt and letdowns avoid Marriott timeshare. Discover the best of this farming region. Again we apologize and thank you for your comments. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales.
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