Read the BT bundle terms for your broadband service (PDF, 151KB). The BT Business Smart Hub 2 is our most powerful hub yet. Track the progress of faults you have reported 24/7. I am not sure on the switching processes as I am coming from a cable operator. Any amendments to the BT Price List will be published in theBT Price List. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. All information previously contained in the Charges Schedule is now atSection 52, Part 6 of the BT Price List. 7 Cancellation. BT Business broadband 2023 Spring Offer Fibre 38 Broadband Only. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. Whether you need advice on your business broadband contract or want to compare quotes. You can confirm your broadband contract start date by logging into your online business customer account, or by studying the small print in any paperwork you received when the service began. BT Global Services Terms and Conditions page, Microsoft Office 365 and Microsoft Office Cloud Services offered by BT, Service Schedule for My BT Business Account BT Business Apps, BT Business Apps End User Licence Agreement, Service Schedule for BT Device Protection by Symantec, Website Builder - Annex to My BT Business Account, Agreement for BT Sport - Commercial Premises (Single Premises), Agreement for BT Sport - Group Commercial Premises (Multiple Premises), BT Sport Commercial Referrer Terms & Conditions, Terms and Conditions for the BarBeats Service, Service Schedule for My BT Business Account - My Bill and Analytics, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022, Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule, Next Day Connection Annex to the BT Business Broadband Schedule, Service Schedule for BT Business Broadband Access Service, Service Schedule for BT Business Mobile Service, Annex to the Service Schedule for BT Business Mobile Service, Service Schedule for BTnet (also marketed as Internet Connect UK), Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoS, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher Scheme, Business Email Lite powered by Microsoft Office 365, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level Agreement, Contract for BTBusiness Service (BT IP Trunk) - Main Conditions, BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms, Calls and Lines Packages Schedule to the General Terms, BT Business Plan (Customer Based and Lite), Service Schedule for Starter and Professional Packs, Web Hosting & PC Security Bundle Terms & Conditions, Web Hosting with BT PC Security & PC Back Up Bundles Terms & Conditions, Service schedule for Internet Services Bundles, BT Directories / BT Customer street / BT UFindUs migrated to BT Web Starter / BT Web Manager / BT Web Expert, BT Web Basic / BT Web Standard / BT Web Standard Plus migrated to BT Web Starter / BT Web Manager / BT Web Expert, RingCentral Development Platform Annexto the BT Cloud Phone Schedule and Cloud Work Schedule, Cloud Work Contact Centre,Annex to the Cloud Work Schedule, BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning prior to 28 March 2022, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning from 28 March 2022, Main Conditions Conditions for BT Business Services, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone SME Schedule, Convergence Services Annex to the BT One Phone SME Schedule, BlackBerry Annex to the BT One Phone SME Schedule, MobileIron Cloud Service Annex to the BT One Phone SME Schedule, One Phone Portal Annex to the BT One Phone SME Schedule, Onsite Mobile Networks Annex to the BT One Phone SME Schedule, Private Voice and Data Extra Annex to the BT One Phone SME Schedule, Signal Assist Annex to the BT One Phone SME Schedule, Recording Extra Annex to the BT One Phone SME Schedule, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule, BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone Schedule, Convergence Services Annex to the BT One Phone Schedule, BlackBerry Annex to the BT One Phone Schedule, MobileIron Cloud Service Annex to the BT One Phone Schedule, One Phone Portal Annex to the BT One Phone Schedule, Onsite Mobile Networks Annex to the BT One Phone Schedule, Private Voice and Data Extra Annex to the BT One Phone Schedule, Signal Assist Annex to the BT One Phone Schedule, Recording Extra Annex to the BT One Phone Schedule, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule, Annex to the Service Schedule for BT One Phone BlackBerry, Annex to the Service Schedule for BT One Phone MobileIron Cloud Service, Annex to the Service Schedule for BT One Phone for the BT One Phone Portal, Annex to the Service Schedule for BT One Phone BT Signal Assist, Annex to the Service Schedule for BT One Phone Recording Extra, Annex to the Service Schedule for BT One Phone Onsite Mobile Network, Annex to the Service Schedule for BT One Phone Onsite SIP Network, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra], BT One Phone - Flexible Caller Line Identity (CLI) Extra Order Form, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, BlackBerry Specific: Annex to the BT Business Mobile Schedule, On Site Transmission Equipment: Annex to the BT Business Mobile Schedule, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule, BT Mobile Manager:Annex to the BT Business Mobile Schedule, Solution Terms for 4G Office Signal Assist, BT Field Force Automation Purchased Equipment and Software Schedule, BT Field Force Automation Support Services Annex, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile Devices, Conditions for the Provision of Devices for Customer Evaluation, Service Schedule for BT Mobile Device, Application, Content and E-Mail Management, Appendix to the Contract for BT Business Mobile Service, Appendix to the Contract for BT One Phone Connect, Solution Terms for Additional Network Equipment, Solution Terms for BlackBerry for Business, Solution Terms for Lone Worker from EE (Peoplesafe), Solution Terms for Lone Worker SIM Only Service Plan, Solution Terms for Mobile Device Management, Solution Terms for Mobile Secure Data Management (Jamf), Solution Terms for On-site Support (Employees Transferring), Solution Terms for On-site Support (No-Employees Transferring), Solution Terms for Samsung Knox for Enterprise, Solution Terms for Service Relationship Management, Solution Terms for Total Resource (Employees Transferring), Solution Terms for Total Resource (No Employees Transferring), Ofcom General Condition 1.3 Additional Information, For IT Services, these General Terms will apply, IT Services Annex to the Purchased Equipment Schedule, Service Schedule for BT Business Enhanced IT Support Subscription Service, Service Schedule for BT Business Enhanced IT Support Server Subscription Service, Service Schedule for BT Business Enhanced IT Support PC per incident Service, Service Schedule for SAS Support Services, Service Schedule for Phoenix Co-Lo Services, Service Schedule for Phoenix Business Continuity Services, Annex 1 to Service Schedule for IPscape Services, Service Schedule for SecureData Websense Services, Service Schedule for Applicable Hosting Services, Service Schedule for SAS 21CN Migration Service, Service Schedule for BT Cloud Unified Communications, Office 365 Professional Setup Schedule to the General Terms, Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018, Retail Connect Schedule to the General Terms found here, Managed Services Schedule to the General Terms found here, BT Managed Cloud Security (Zscaler) Appendix to the Managed Cisco SD-WAN Annex, Intelligent Connectivity with VMWare Service Annex, Public Guest WiFi Appendix to the Managed LAN & WiFi Annex, Public Guest WiFi Appendix to the Managed SD-LAN Annex, BT Managed Firewall Security Service Annex, Managed Embedded Security Controls Service Annex, BT Managed Endpoint Security Microsoft Service Annex, BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule, BT Managed Cloud Security (Zscaler) Annex, Internet Out of the Cloud Schedule to the General Terms foundhere, BT Business eSaver Broadband, Calls and Lines, BT Business Hosted VoIP (Enhanced Service), Conditions for BT Business Broadband Advanced Service, Service Schedule for BT Business Broadband Advanced Service, Service Guarantee for BT Business Broadband Advanced Service, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup, BT Business Broadband Schedule to the General Terms, Value Added Services Annex to the BT Business Broadband Schedule, Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017), Service Schedule for BT Office Anywhere, Service schedule for BT One Phone Connect, Annex to the Service Schedule for BT One Phone Connect BT One Phone Coverage Solutions, Annex to the Service Schedule for BT One Phone Connect Private Voice Extra & Private Data Extra, Online Starter Kit for Office 365 (On or After 13th July 2015), BT Business IT Site Manager Subscription Service, BT Business IT Support Manager pay per use on-site Service, BT Business IT Support Manager PC Incident Service, BT Business IT Support Manager PC Subscription Service, BT Business IT Support Manager Server per incident Service, BT Business IT Support Manager Server Subscription Service, BT Business IT Manager On-Site Repair Subscription Service, Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft Office 365 Small Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT, Microsoft Office 365 Small Business offered by BT Annex to Service Schedule Service Level Agreement, Business Circle Complete Terms and Conditions, Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions, BT Business Mobile Broadband Terms and Conditions, Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal Assist, Service Schedule for BT Business Mobile Broadband, Maintenance of Equipment Service Schedule, Maintenance of Equipment - Customer Service Compensation Scheme Annex, UK Maintenance Service Standard Care, Business Care & Business Premium Care, Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL, Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV), Digital Video Broadband (DVB) ASI Non-resilient Service, Digital Video Broadband (DVB) ASI Resilient Service, EPS81, EPS82, EPS83, EPS84 and EPS 98 Services, Facility Line Circuits (1, 3, 5 year Minimum Term contracts only), Netstream Corporate/Enterprise Conditions, NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details, NetStream Corporate/Enterprise Schedule 2 - Opening Inventory, NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes, Serial Digital Interface (SDI) Access Point, Serial Digital Interface (SDV) Vision Circuits. Going back to work? If you're happy with the use of cookies by BT Business Direct and selected third parties, click OK to continue. After this, its a standard 60 charge. Achieve a smarter digital future with our technology and business solutions for public sector providers. Head to the BT website and log in Click 'Your products' and then 'BT Sport' Under 'Your BT Sport', click 'Manage' under the relevant subscription Enter your details to verify the account and there will be an option to cancel your subscription The fastest way to get help is to use live chat. Its extremely simple; your smart hub and office extras are plug and play and instead of plugging a phone into a socket on your wall, you plug your phone into the back of the smart hub. Hassle-free ways to help yourself without picking up your phone. Work faster, smarter, safer, and stay connected with your world. An automated access control system that provides effective and efficient control for your business premises can save you time & money. Click the button and choose a domain technical enquiry form. I have been having problems with BT over the past year, with slow and dropped connections. We are closing the company and we will be cancelling our direct debits. Some cookies are essential - we can't provide our services without them. See your terms and conditions for more information found atbusiness.bt.com/termsunder the IP Communications heading. BT business solutions Work faster, smarter, safer, and stay connected with your world. Standard prices apply from month 25. What is the BT Cloud Phone portal and how do I access it? 3. Offer ends 8 May 2023. Offer available 03/04/23 08/05/23. We also have some other important information and terms that apply to BT's standard products. Because we don't actually take any money from your credit card or chosen payment type until your goods are ready for despatch, you can cancel or change an order at any time, right up until the 'completion' stage when your goods are sent out. If you are still in an area where your fibre is delivered from a fibre cabinet, it's only possible to supply this over a phone line. We've summarised the key changes on the following page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above.". Fortunately (or what I thought at least), my contract was up this month. Yes, other more traditional 3rd party products like fax, franking, gate entry, magnified bells used in warehouses and loud environments, older alarm/card payment/care/lift that may rely on a traditional (PSTN) phone line should be checked before purchase. If you are switching your phone number and internet service, your current supplier should notify you if any charges are applicable. The bundle terms below apply if you have ordered a bundle service that consists of any of the following - BT Business Broadband, BT Business Call Essentials, BT Cloud Voice Express and BT Business Services (Telephone Service - PSTN). We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. Subject to having a Cloud Voice Express service with BT. These services allow customers to make and receive calls over the internet. Broadband only, but superfast! You can confirm your broadband contract start date by logging into your online business customer account, or by studying the small print in any paperwork you received when the service began. So naturally, the first thing I did was call BT to cancel the disconnection booked for the following day (tomorrow). User guides and video tutorials for BT One Phone, Want to write in? Application for Cottage - & Small-Scale Industry License. This depends on a number of factors, so we can't give you an exact timeframe, however you should expect to receive this usually within 7 days of your full service going live . I only want Broadband; do I need a phone line too? 240 saving (33%) on Fibre 38 Broadband only based on standard price of 29.95/month over a 2-year contract. Wi-Fi calling, next day replacement, 4G & 5G calling. Here's the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT Get Fibre 38 for 19.95/month (was 29.95). The alarm companies are now selling systems that do not rely on a traditional phone line, they can run off your internet connection or supply you with a system that runs over the mobile network. Subject to the BT Expert Set up T&Cs. Once we've received your letter in our office, we aim to respond within 48 hours. Can I run a personal care system or pendant on a digital line? If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General TermsPDF 360KB, Your terms for our Calls and/or Lines Packages. if you wish to retain your email address you would need to keep your business broadband with us. Please see minimum guaranteed download speed for more information. In addition the following documents may also apply: Solution Terms for 4G Public Wifi in BoxPDF 182KB, Solution Terms for Additional Network EquipmentPDF 175KB, Solution Terms for BlackBerry for BusinessPDF 168KB, Solution Terms for Complete MobilityPDF 124KB, Solution Terms for Connected VehiclePDF 168KB, Solution Terms for Customised AppsPDF 165KB, Solution Terms for Lone Worker from EE (Peoplesafe)PDF 169KB, Solution Terms for Lone Worker SIM Only Service PlanPDF 144KB, Solution Terms for Mobile Device ManagementPDF 135KB, Solution Terms for Mobile Secure Data Management (Jamf)PDF 136KB, Solution Terms for Mobile Voice VPNPDF 166KB, Solution Terms for On-site Support (Employees Transferring)PDF 159KB, Solution Terms for On-site Support (No-Employees Transferring)PDF 153KB, Solution Terms for Samsung Knox for EnterprisePDF 216KB, Solution Terms for Service Add-OnsPDF 268KB, Solution Terms for Service Relationship ManagementPDF 371KB, Solution Terms for 4G Office Signal Assist(PDF 128KB), Solution Terms for Signal BoosterPDF 103KB, Solution Terms for Tailored End to EndPDF 360KB, Solution Terms for Tailored Set UpPDF 256KB, Solution Terms for Total Resource (Employees Transferring)PDF 390KB, Solution Terms for Total Resource (No Employees Transferring)PDF 381KB, Ofcom General Condition 1.3 Additional InformationPDF 138KB, Ofcom General Condition 1.3 Additional InformationPDF 128KB, For IT Services, these General Terms will applyPDF 266KB, IT Services Annex to the Purchased Equipment SchedulePDF 179KB, Business Review Consulting SchedulePDF 165KB, Collaboration Adoption Service SchedulePDF 266KB, Design and Implementation SchedulePDF 209KB, iNlife Managed Security SchedulePDF 227KB, Network Assessment Service SchedulePDF 169KB, Service Delivery Management SchedulePDF 161KB. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. we provide you with a different set of standard terms. If you cancel the Complete Wi-Fi add-on under the Complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected.
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