Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? How did you resolve the problem? But Yes, Alexa can play music for sleeping. If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. When you find it, click on the Skill. Have you established that everythings okay with your network access? This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Alexa having trouble playing Pandora Next, ensure your internet 9 common Amazon Echo problems and how to fix them quickly You get there by pressing Play at the bottom of the Alexa app home screen. Checking on your Wi-Fi strength varies depending on which Echo you have. Another slightly less popular way to play music via your Echo is an aux cable. Weak Wi-Fi signal You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Music is how many of us get through our day. Why is the sound distorted on episode nine of The Whisperer in Darkness? If the Echo cant connect to the internet, it wont be able to play music. Sometimes the music pauses to buffer one too many times or it just stops altogether! These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Another possibility is that the Echos microphone is experiencing interference. Connected TV All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). Here are a few tips on how to keep Alexa playing music all night. Why does You can set for example a default music library or a If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. First, you can stream music to your Echo via the Alexa app. So, whats causing this issue and how can you fix it? Read about our approach to external linking. This may increase battery usage, but the app will continue running and playing sound until you stop it. a relatively easy fix. We've identified a problem with Google Assistant. Yvette is a freelance writer who also happens to be a smart home enthusiast! All my devices connect back fine except my echos. Thats annoying. If the connection doesnt come back at all, you may need a new Echo. Perhaps its your Echo itself thats having issues. This enables your content such as favorites and playlists to sync. This is the most likely explanation for why Alexa might suddenly stop playing music. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. Head to Amazon's website for full For Apple/iOs users, youll need to visit the App Store. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. The Amazon Alexa team said: Our apologies for the inconvenience. So what gives, and how can you fix it? Go to Settings, then tap on the Wi-Fi section. iHeartRadio disconnects? Fix Streaming Problems & Time Contact Us | Privacy Policy | TOS | All Rights Reserved. WebThese are three likely reasons this is happening: 1.) Why Does My Alexa Keep Stopping When Playing Music? (6 Still, choosing the right channel should be up to you since both options have advantages. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Smart Home Point 2019-2023. Theyll be able to help you determine the root of the problem and may be able to provide a solution. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. Thats what i need to know, not how to connect. Go to the Search bar, and hit the Alexa Skills category. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. Then one day it went offline and nothing i did resolved this. I am quite new to this device, but have been happily using it without any real issues until last week. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker Please tell us about it in the comments below! If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. Tap on the i next to the Wi-Fi network youre connected to. There are a few possible reasons for why your Alexa might keep stopping when playing music. My 2nd gen echo dot is a complete piece of garbage. How do you get Alexa to play continuously? Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. For example, "Alexa, play thunderstorm sounds." Another possibility is that the Echos microphone is experiencing interference. How to Make the Amazon Echo Stop Playing Music After a With an Echo Show, you can simply use the screen. Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? Read more. You may have your device set to shut off Wi-Fi once your screen goes to sleep. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues (and many of them will also play your Bluetooth phone, same as the speakers). You can also ask her to play ambient or nature sounds to help you fall asleep. The most recent device When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. Thanks! WebOpen Settings, and then tap Apps. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! Please note that all comments go into a moderation queue (to prevent blog spam). Update, Audio intentionally distorted in episode nine of The Whisperer in Darkness, Mobile/Tablet app If your Echo is connected to the internet and youre still experiencing issues, try unplugging the Echo for a few seconds and then plugging it back in. But theres nothing more annoying than when the music wont play! Disclaimer: Some pages on this site may include an affiliate link. Audio stops playing on Galaxy mobile devices Amazon offers Guard Plus for Echo device owners. The show is better but the echos never reconnect. Im Tristan Perry, the guy behind Smart Home Point. It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. I have just tried again to get it to play that radio station via voice command and it did. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. Go to the Amazon Music app, tap, and hold the app icon. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an Your comment will be manually reviewed and approved by Tristan in less than a week. If thats the case, its probably the Echo that doesnt connect. Welcome to the Digital Spy forums. Open the Alexa app and hit Settings. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. Whether its Rock, Rap, Latin, or Classical music has the power to move us. Why does Bluetooth has an average range of 30 feet. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. With an Echo Show, you can simply use the You can choose which service Alexa uses to play your music for streaming stations and general requests. WebThere are a few basic troubleshooting steps that may resolve these issues. Then, tap on the Skill that you want to disable. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. The Amazon Echo has a lot of great uses. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. At the bottom of the screen, youll even see examples of other music streaming services you can link to your Alexa app. Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. But with aux cords available in lengths of even 12 feet, its definitely a viable option! If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. Check to see if there are any updates available for your Alexa and Pandora apps. Here's how you can make your Echo stop talking so much, too. Restart Your Alexa. I'm having trouble listening to SiriusXM on my Amazon Alexa She will start playing the songs in the playlist and will continue to play them until the playlist is finished. If your Echo isnt letting you do that, youre no doubt frustrated! With the classic Echo Dot, you can simply say, Alexa, next song.. Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. You can also stream music to your Amazon Echo via Bluetooth. At the end of the day, we all want to be able to listen to our music uninterrupted. Once there, search for Alexa. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. Voice commands to Alexa work perfectly. This means that, in the meantime, you will need to download BBC Sounds the BBCs radio and podcast app to be able to access its stations. Where I was trying to play iHeartRadio and it was dropping. The first step is to check your internet connection. Why does Alexa stop playing music on my device? This is the easiest problem to fix and will be covered in the next paragraph. Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the Generally, most Alexa devices are capable of playing sleep sounds overnight. Flashing on and off not going around. | To see whether your app needs an update, youll need to go into your respective app store. If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. Some people might not want their Alexa device to play the radio all day, every day. You would simply go into your Devices Settings, then to Bluetooth. DMCA. Trying another device if possible Turn on the Echo device so it can be the first to reconnect to Wi-Fi. Select your Amazon device, then Language, and ensure UK English is the set language. All Rights Reserved. Find the small hole at the base of the device, insert the tool, and press in the reset button. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. Alexa will play music for about an hour before turning off. |. If you have any further questions, feel free to reach out to us. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. Registered in England. Turn off your Echo device. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Why is Alexa not playing BBC radio? Why some stations aren't December 29, 2022. Switch Wi-Fi networks, if possible. radio Ease this congestion by turning off Wi-fi on devices youre not currently using. Here are some useful tips for solving your Echos connectivity problems. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. Theres no definitive answer to this question since it depends on how youve configured your Alexa device and which radio stations you listen to. Save my name, email, and website in this browser for the next time I comment. The station is as above "Echoes of Bluemars". Yes, you can leave Alexa on all the time. So its not my wifi. This can be a great option if youre not too far from your Echo. Why Does My Alexa Stop Playing Why do BBC Sounds streams stop or cut out when listening on my Alexa device? I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. In cases like these, it may be best to reach out to Amazon for further assistance. From the Alexa app home screen, go to More, then Skills and Games. Read more Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. How to Fix an Alexa that keeps Turning OFF - Volt Fixer Sadly, I am having exactly the same problem with the same radio station again. Most common Amazon Echo Dot problems, and how to fix them Smart speaker This is based on how long the music has been playing and how loud the music is. For more information please visit our Service Status Page. Why Does Alexa Keep Cutting Out? Solved! - The Gadget Buyer No BBC radio stations on #alexa this morning? Amazon Alexa: Playback stops - Pandora Community My Echo plus worked flawlessly for a couple of years. Try asking Alexa play (radio station) on Tunein. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. If thats whats happening, there may be little you can do in this case. Fewer bars mean a weaker signal. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. Meaning, you can practically see your Echo from your mobile device, and vice versa. If the Bluetooth device is displayed as a All Rights Reserved. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. Checking on your Wi-Fi strength varies depending on which Echo you have. Why am I hearing broadcast audio within the BBC Sounds TV app? This time, it is not found doing a search using the Alexa app. If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away. You can also ask Alexa to play music from a specific artist or album. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. Amazons help isnt at all helpful on this one! Finally, ask Alexa to play the playlist for you. However, there may be some exceptions. But, with every problem, there is (usually!) On the next screen, tap on Disable Skill. This happens to me all the time. You can stream music via your Amazon Echo in a few different ways. Enable Alexa Radio by Installing the Appropriate Skills. But what if it doesnt work? If youre wondering whether you can use Alexa to help you fall asleep and stay asleep all night, the answer is probably yes. Why is the volume so low when listening via my Amazon HD8 device? Help fixing problems with BBC Sounds on your Alexa device Keeping them close together on an elevated spot in your house would be perfect. Your email address will not be published. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 One possibility is that your WiFi connection is not strong enough to support streaming music. Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. Alexa is a voice controlled assistant that comes with Amazon Echo. Skills may also need updating or may need to be uninstalled, then reinstalled. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer.