Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. What action has been taken by Wolverhampton council? We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. "At the moment, some drivers can take advantage of a loophole where they can apply to get a licence in an authority that has less stringent assessments and ply their trade in an area which does. Public safety is paramount and we are constantly working to improve our processes to protect people. Whilst people apply to Wolverhampton from all over the country, we conduct compliance operations all over the country. Photo: Wolverhampton Council Drivers gathered outside. At the end of the training programme, there is a written assessment. Six of the drivers in the CSE reports had their licences taken from them but the seventh complaint was not upheld. Wolverhampton City Council Taxi Licensing. ( The BBC is not responsible for the content of external sites. Email:licensing@sstaffs.gov.ukTelephone: (01902) 696000, Sign up to receive news and updates from South Staffordshire Council. Customer Engagement Officer Wolverhampton Council, The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. Let us know what you think has gone wrong and how you think we can correct it. % In one instance, a council officer drove more than 100 miles to a suspect driver's home and "took his licence away from him on his doorstep". )((((QE( ( ( ( ( ( ))h9G4:9 4wE/4 sIJ ( When questioned by council officers, Ayub, of Broadway, in Shirley, Solihull, said the increased cost was a result of coronavirus. Taxi and cab drivers have staged go-slow protests against the current regulations around the country, saying they leave the public at risk. ( (h-! (%P P0PH(h@ vZ( (( $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, France May Day protests leave dozens of police injured, 'Fighter jets are roaring over my home in Sudan'. "I was sitting in the back of the taxi and he put his hand on my knee". %PDF-1.7 Then like us on Facebook and follow us on Twitter. 6 0 obj DearL Thompson ( Fears have been raised drivers are "shopping around" to find the easiest way to obtain a licence. We will also advise you if we cannot provide you with the information City of Wolverhampton Council takes taxi licensing seriously. 2019aboutTaxi complaints Taxi drivers protesting in Wolverhampton last year over the city council's controversial licensing system. Wolverhampton Homes | Complaints and feedback Get started now and lets get this sorted. The delegation was agreed by the district authority's cabinet on. Reports of child sexual exploitation are among allegations made. 2023 Resolver Consumer Online Limited. ( City of Wolverhampton Council Taxi Licensing Safeguarding Statement "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. endobj ( Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise. n)=_} bRqHCD@[WP,=|B2Ho|Sc$+! Governance However, there remains no official system of ensuring all authorities are aware of suspected criminal activity, although the council "refutes any accusation" of failing to pass on details. (QA!EPEPEPES ) QE QE Before April 2015, there. <>/OutputIntents[<>] /Metadata 371 0 R/ViewerPreferences 372 0 R>> Wolverhampton Council, ( Wolverhampton then made it very easy to get licenced there, issued tens of thousands of licences for a population of 260,000 and therefore made the standards of private hire taxis slip in the whole country malcster_75 8 mo. The situation has led to a chaotic picture emerging around the country, with authorities unable to control all cabbies working in their area. ( On Tuesday, the Department for Transport announced new proposals for taxi and private hire drivers to have to pass enhanced criminal record checks before being granted a licence. You are now required to show photoID when voting at a polling station at the elections on May 4th. Taxi drivers and council colleagues say farewell to Elaine Moreton (centre) who is retiring at the age of 75 after 39 years' service. Taxi licences | City Of Wolverhampton Council The request was refused by Wolverhampton City Council. ( 'Downloads' section of the Council's Taxi Licences webpage). Taxi & Private Hire Vehicle Licensing - South Staffordshire [1][Wolverhampton City Council request email] Established taxi drivers in Wolverhampton have previously protested over what they said was a fall in standards since the Deregulation Act was introduced. A site to help anyone submit a Freedom of Information request. In the last financial year, the city registered an extra 7,428 drivers, taking the total with a Wolverhampton licence to 26,745. Wolverhampton Council currently operates a Get Home Safe campaign which seeks to make sure the public are aware of the differences between hiring hackney carriages and private hire vehicles. Raheel Shah, chairman of Wolverhampton Private Hire Drivers' Association and a taxi driver himself, said: "We have been protesting for more than three years over this. City of Wolverhampton Council Taxi Licensing Safeguarding Statement, A face-to-face English assessment (followed by a recorded interview where there are any concerns), Safeguarding children and vulnerable adults. Please provide number of complaints received by council in relation to uber taxis from 2015-2019, Information request ( is a registered charity in England and Wales (1076346) [1][Wolverhampton City Council request email] Please notify The standard of behaviour and level of trust expected should be demonstrated in the conduct of those licensed at all times. The report made furthest from the West Midlands city came from a complainant more than 150 miles away. Private hire driver loses licence for overcharging passenger after The authoritys total income from private hire and Hackney Carriage licensing was 157,482. @RRQE%0(JZ (QE We are dealing with yourrequestunder theFreedom of Information Act endobj } !1AQa"q2#BR$3br Just raise a case and leave feedback after. Once a statement is provided you may be asked to give evidence in court. ( Police were informed in all cases, it said. Political Editor for the Express & Star. Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. Before becoming a driver, there are several requirements that must be met. Why are a lot of Wolverhampton council taxis appearing in - Reddit Are you the owner of any commercial copyright on this page? endobj Consumer guides, newsletters, surveys and more! Pay Customer Self-Service - Wolverhampton u&?JC endobj The Councils Guidelines are regularly reviewed and as of November 2022 are currently under review pending the anticipated publication of Government Best Practice Guidance. ( ( Please check with your phone provider if you are unsure about how much a call will cost. which may be legally privileged and/or subject to the provisions of The Council has never refused a request from a licensing authority for a compliance operation in their area. Would you be willing to provide a witness statement? 7 0 obj VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. The vehicle is then checked in person by our trained vehicle inspectors. "Since 2015 I know that there have been more complaints over sexual harassment, accidents in taxis and illegal pick-ups, all different things have been going on. Its quick, easy and totally free. Weve helped millions of people find a resolution. Are you the owner of any commercial copyright on this page? "But there are some who will use their position of power and authority to take advantage of vulnerable people, particularly as taxi journeys are often one-on-one situations. of how you may appeal (if appropriate). Taxi complaints Wolverhampton City Council. (JaIKE9R@J_sMjJ ZJU%0 The city has taken on new staff in a bid to cope with demand, documents say. has misdirected this e-mail; you must not use, disclose, copy, print or Importantly, our driver conditions dictate that drivers must cooperate with reasonable requests from compliance staff authorised in other areas. If you are not the intended recipient, an addressing or transmission error "We would like to see a return of standards so that public safety is not put at risk.". Subscribe to our newsletter to get the day's top stories sent directly to you. except where the sender specifically states these to be the views 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? . Customer Engagement Officer ZLP J;i Pi(KBR :J((ZJ(RRQE QE Q@ )))hEPEPRI@Rs@)ii(z The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. Please note, if you are not willing to provide a witness statement we may be unable to process your complaint fully. Download An enquiry is also made to the DBS to determine whether the information is that the driver has been added to a barred list and is prohibited from working with children and/or vulnerable adults. If you are not the intended recipient, an addressing or transmission error SocietyWorks Ltd A Ministry of Transport (MOT) certificate dated no more than 10 days prior to the application date must also be provided. Your donations keep this site and others like it running. NihsG4sG499 99 99 J)y JZ)( (QE This email contains proprietary confidential information some or all of Wolverhampton a magnet for taxi driver applications - BBC News The vehicle proprietor must be registered with the Information Commissioner's Freedom of Information Act 2000 ( Help us protect your right to hold public authorities to account. Yours faithfully Drivers must have held a UK driving licence for at least one year and this licence is checked as part of the application process. If not, we will refer your complaint to the manager responsible for the service you're unhappy with. Drivers must attend a one-day driver training programme, provided independently by Worcestershire County Council. has misdirected this e-mail; you must not use, disclose, copy, print or Instead, theyre full of the info you need to get things sorted. The licensing authority has been made aware of complaints against drivers via police, other councils and by passengers themselves. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. City of Wolverhampton Council licensed Hackney Carriages and Private Hire . Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. 8 0 obj Wolverhampton It is only after these checks have been satisfied that an applicant can become a licensed driver. You may change your settings at any time or accept the default settings. The Local Democracy Reporting Service said that since the change in the law, Wolverhampton had invested heavily in its digital licensing service, reducing processing time and cost. If you need to book a wheelchair accessible vehicle this is a list of thecurrent licensed providers. DBS checks are also carried out on vehicle licence applicants, as well as a check that the vehicle is insured for public and/or private hire. Write to our Complaints Manager, City of Wolverhampton Council, Civic Centre, St Peter's Square, Wolverhampton, WV1 1RL Ask a friend, a relative, advocate or anyone to contact us your behalf Make sure you give us as much information as possible. Any views expressed in this email are those of the individual sender, Every council in England would be told to carry out checks on all applicants. (/65hQJ1AE% RR)(JZ(AIE R ZC@RPKE% QK@ E- QE QE QK@ EPEPEPIKE %Q@ EPzQE QE QE QE QE QE QE QE QE QI@E% QKE The secret mine that hid the Nazis' stolen treasure. It is examining a range of proposals, including making taxi and private hire. ( Successful Weekend Taxi Enforcement Operation - Merseyside Police have been taken to ensure that no viruses are present. ( ( Current guidelines allow councils to set their own driver standards, including whether to make the checks. 2023 BBC. 2019. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. ?$;@>~T&qM+lT?zgi-]rlR%I*ndshgU / City of Wolverhampton Council licensed Hackney Carriages and Private Hire Vehicles are referred to collectively as 'taxis' in this policy. 5 0 obj Wolverhampton Council hits back over Bolton councillor's taxi licensing and a limited company (03277032). Councillor Alan Bolshaw, the citys licensing chief, said: Councillor Bird seems to have come quite late to the party. Contact us if you think it should be reopened. Blackpool taxi drivers bypassing resort's regulations with A total of 927 drivers were said to be waiting for a hearing to determine their application. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. (PE QE Q@ EPEPEPEPQGE Q J( Thank you for your request for information received on6 November Wolverhampton Council Taxi Complaints - Report a taxi driver | City Of Wolverhampton Council Wolverhampton Council hands out 15,000 taxi licences in one year to drivers across UK By Peter Madeley Wolverhampton Transport Published: Jan 10, 2020 Comments Wolverhampton Council. ( Applications from Kilmarnock, Edinburgh, Perth and Kirkcaldy were received by Wolverhampton Council last year, as the authority granted 15,171 licences to extend its dominance over the British private hire market. To apply/renew your driver or vehicle licence follow the links below. A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. 30 March 2022. Placing members of the public at unnecessary risk by taking a booking without valid insurance is unacceptable.. endstream Wolverhampton City Council Complaints Email & Phone | Resolver UK City of Wolverhampton Council said it prioritised local taxi driver applications. The service has never failed an audit. You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . proceeding with your request. However, the authoritys dominance of the market has not gone down well with other councils, some of which have seen their own private hire applications plummet. Read about our approach to external linking. ( ( The BBC has been unable to determine whether the drivers accused of offences have faced criminal proceedings. 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